TELCO TERMS N SHIT, 09/2026 *---------------------------------------------------------------------------------------* | | | 'T m ] mm ' . ' | | m, ] .T m, ] . m, ,m m, .`',.mm .mm . . .., .m m, m, .dm .m m, .., m,| |] ' ] P] ]`' ].` ]`] P ` ]`' ] ,[]]] ]]] ] ] ]`] ] ]`' ' ] ] ] ]`T ]`] ] '| | "\ ] ]md,] ]T ]"" [ ] ] []]] ]]] ] ] ] ] ] ] ."T ] ] ] ] ] ] "\| |'m/ 'm ] 'b/ ] \ 'b/ [ 'b/ bd ]]] ]]] 'mT ] ] .dm 'b/ 'mT 'm .dm 'bP ] ] 'm/| | | *---------------------------------------------------------------------------------------* Verizon terms, systems, lingo, blah ---------------------------------------------------------------------- Accretion/Dilution - Actual value created after a transaction. Defined as Post-Pre. (For example, Post RCM - Pre RCM or Post Margin - Pre Margin) ---------------------------------------------------------------------- Acquisition - Related to New/Potential Customers (i.e. people who do not have service with Verizon). For example, Acquisition Sales is selling to people who do not have service with Verizon. Acquisition Offers are offers only for people who do not have service with Verizon ---------------------------------------------------------------------- aEDW - Active Enterprise Data Warehouse - Team that maintains each customer's marketing profile ---------------------------------------------------------------------- AHT - Average Handling Time; Mean duration an agent spends on the phone during a call ---------------------------------------------------------------------- AIO - Agreement Incentive Offer - Out of Market offer for existing customers. In certain scenarios, customers who are on out-of-market plans and do not qualify for in-market offers will be given AIOs ---------------------------------------------------------------------- AK Filter - Applying a state filter on an offer to Alaska. Because Verizon doesn't provide service in Alaska, it's a way to "parking lot" the offer so that it's still in the system but no customers are eligible ---------------------------------------------------------------------- AMBR - Average Monthly Bill Revenue ---------------------------------------------------------------------- APRU - Total revenue generated during a period divided by average number of users during each period ---------------------------------------------------------------------- ATOM - User interface for Digital (New as of Spring 2019) ---------------------------------------------------------------------- BAU - Business As Usual ---------------------------------------------------------------------- Best Match - Lateral tile in Digital Channel ---------------------------------------------------------------------- BDV - Business Digital Voice ---------------------------------------------------------------------- BIF - Business rules defining limitations on Offers. (For example, do not offer 500 mbps wifi if infrastructure does not support) ---------------------------------------------------------------------- BPON - Broadband Passive Optical Network. Type of ONT that supports data speeds up to 75-100 mps. (See ONT below) ---------------------------------------------------------------------- BYOB - Build your own bundle, functionality for Sales reps to build a package ---------------------------------------------------------------------- CEPC - Final test environment before releasing to production ---------------------------------------------------------------------- Churn Rate - Rate of annual unsubscription ---------------------------------------------------------------------- Compass - Verizon sales tool backed by Pega used for customers with the intent to disconnect 1 or more services ---------------------------------------------------------------------- Competitive Edge Tool - Tool agents use to see the offers being presented by competitors in the area of a customer ---------------------------------------------------------------------- Completer - Sales selling a customer a new service (From single to double, double to triple, single to triple.) ---------------------------------------------------------------------- Component Pricing - Pricing structure for MTM plans where required fees (e.g. equipment, regional sports network fee, etc) are rolled up into the overall price. ---------------------------------------------------------------------- Cost per Save - Cost Saving ; amount of money saved due to changes in plans or policies that reduce expenses associated with a business activity ---------------------------------------------------------------------- CPNI - Customer Proprietary Network Information ; includes user services, amount, and type of usage ---------------------------------------------------------------------- CPO - Cost Per Offer ; Average value of money required by Verizon to provide offer to customer ---------------------------------------------------------------------- CRMM - Eligibility engine for offers. Long term plan is to move these rules into Pega (Customer Relationship Marketing Management) ---------------------------------------------------------------------- CSSC - Customer Service Call Center ; Standard call center ---------------------------------------------------------------------- RTDE - Real Time Data Exchange ---------------------------------------------------------------------- Disconnect (Full) - A customer requests to fully end their service ---------------------------------------------------------------------- Disconnect (Partial) - A customer requests to remove a core service without ending service completely (e.g. from triple play to double play) ---------------------------------------------------------------------- Double Pay (Flex) - Double play with Data and TV package (no voice) ---------------------------------------------------------------------- DPC - Disconnects Per Call ; By agent, of all the conversations they've handled that day, how many disconnects did they have ---------------------------------------------------------------------- Elite Reps - Sales Reps who specialize in renewals without a disconnect intent. Consists of 'Sales' and 'Experience' reps ---------------------------------------------------------------------- Embedded Base - Relating to existing customers (i.e. people who have service with Verizon) ---------------------------------------------------------------------- ERT - Executive Response Team ; Call center group that handles escalations. Some may be offline, but they have access to MyOffers and possibly Compass too ---------------------------------------------------------------------- Early Termination Fee - Fee for ending Term contract early ---------------------------------------------------------------------- ETL - Extract, transform, load (data) ---------------------------------------------------------------------- FCR - First Call Resolution ; Metric of how many customer service issues are resolved in one call ---------------------------------------------------------------------- FPQ - Firm Price Quote ---------------------------------------------------------------------- FRM - Financial Risk Management (Frame) (FRMF) ---------------------------------------------------------------------- FSP - FIOS Simplified Pricing, Flexible Service Provider ---------------------------------------------------------------------- GA - General Availability - Stage of a release where the changes are available to all users ---------------------------------------------------------------------- Get More - Name for the Upgrade Tile in Digital Channel ---------------------------------------------------------------------- Get Totals - All-in reoccurring bill price for the customer, but there is an issue with the calculation. Does not include on-time fees associated to plan change ---------------------------------------------------------------------- GPON - Gigabit-capable Passive Optical Network. Type of ONT that can handle faster speeds (75-100 mbps and up). ---------------------------------------------------------------------- GSO - 3rd Party/Vendor Call Centers. Similiar to CSSC but managed by different call vendors. AFNI is the primary GSO vendor ---------------------------------------------------------------------- HLD - High-Level Design ---------------------------------------------------------------------- HOA - Home-owners Association. HOA addresses tend to have special rules that apply to them ---------------------------------------------------------------------- Implied Reject - When an offer is "rejected" by lack of action. For example, when an Agent directly goes to BYOB without accepting or rejecting offer from Pega ---------------------------------------------------------------------- In Market - Packages/products offered by Verizon that are active ---------------------------------------------------------------------- Involuntary Disconnect - Disconnecting a customer's service without their request. Typically occurs when customer has not been paying or in instances of Fraud ---------------------------------------------------------------------- IT Team - When referring to teams, "IT" will typically only refer to Verizon IT, not Pega. ---------------------------------------------------------------------- JMP - Joint Marketing Platform - Discount provided for customers who have unlimited wireless and 1GB internet ---------------------------------------------------------------------- LATA - Local Access and Transport Area - Geographic area defined by your NPA/Area code ---------------------------------------------------------------------- Lead List - Cohorts of customers who are tagged with specific offers. Purpose is to control the display of an offer to hyper-targeted segments of customers. Typically these offers have been marketed to the customers. Examples include: Altice, Comcast ---------------------------------------------------------------------- LEC - Local Exchange Carrier ---------------------------------------------------------------------- Lifeline - Government program providing financial assistance to low-income, senior citizens, or people living in Native American reservations. Lifeline plans tend to be limited (POTS, simple broadband, etc) ---------------------------------------------------------------------- Loyalty Rep - Call Center Agent specializing in taking calls for customer who want to disconnect (i.e. retention calls) ---------------------------------------------------------------------- LTV - Loan To Value - ratio of size of loan compared to value of the property securing the loan, high ratio = high risk ---------------------------------------------------------------------- Market Reset - Bringing a customer from an out-of-market package to an in-market package ---------------------------------------------------------------------- MSRP - Multiple Right-Size Priority. Project-specific acronym coined by Chris Noury ---------------------------------------------------------------------- MSSC - Grouping of call center agents that support multiple languages ---------------------------------------------------------------------- MtM - Month-to-month contract ---------------------------------------------------------------------- My Offers - Verizon sales tool backed by Pega Marketing used for Customers with the intent to renew ---------------------------------------------------------------------- NPA-NXX - Identifier code for the geographic location of a land line. An NPA NXX code is the first 6 digits of the phone number. For example, if your number is (975) 310-8642, your NPA-NXX would be 975-310. There are many possible NPA-NXX codes for a single address. ---------------------------------------------------------------------- NRC - Non Recurring Charges ---------------------------------------------------------------------- NYDMA - New York Customer Market ---------------------------------------------------------------------- OCO - Order Correction Only - Out of Market product or service. ---------------------------------------------------------------------- Offer - A discount to a product or service or some type of incentive sweetener (Like free Amazon prime for a year) ---------------------------------------------------------------------- ONT - Optical Network Terminal - Physical Object - Network Interface Device used with Fiber-to-the-premises applications. ---------------------------------------------------------------------- Optix - User Interface for Sales reps. Home grown system. "Prone to issues". Rolled out 3-4 years ago ---------------------------------------------------------------------- OTT - Over the top. Products/Services on top of a standard package, such as Hulu ---------------------------------------------------------------------- Out of Market - Legacy packages/products that are no longer offered ---------------------------------------------------------------------- PB - Point Break ; Very lucrative offers ---------------------------------------------------------------------- Peak Offers - Offers that will replace Lead Lists ---------------------------------------------------------------------- POTS - Plain Old Telephone service ; Standard copper phone line ---------------------------------------------------------------------- Price Up - Increasing the base bundle price, typically ~$8/month. Frequently occurs for soft-landed customers ---------------------------------------------------------------------- Proposition - Combination of one or more offers with products and/or services ---------------------------------------------------------------------- Provisioning - The act of enabling customer with their new or updated products/services after an order is placed; "Flipping the switch" ---------------------------------------------------------------------- Rack Rate - Customer paying Retail Price at the Bundle level and does not have past or future discounts on account ---------------------------------------------------------------------- RADAR - ??? Recipe Analysis Data and Reporting, Risk Assessment and Digital Analysis Research ---------------------------------------------------------------------- RCM - Revenue per customer per month - Recurring Revenue ---------------------------------------------------------------------- Renew me Offer - Compass 1.0 offers that move the customer with an out-of-market product/service to the best match in-market product or service ---------------------------------------------------------------------- Right Size Offer - MyOffers and Compass 2.0 Offers that focus on optimizing the customers' bill while maintaining optimal margin ---------------------------------------------------------------------- RSN Fee - Regional Sports Network Fee. This is a fee charged to the customer each month for TV packages with sports packages to offset the cost of increasingly expensive sports programming ---------------------------------------------------------------------- RTC - Real Time Communications ---------------------------------------------------------------------- RTDE - Real Time Data Exchange ---------------------------------------------------------------------- Save Rate - Annual amount deducted from personal income to set aside for retirement ---------------------------------------------------------------------- SKU - Stock Keeping Unit - Identifier number/code to identify a specific make/model of a product, but not the specific item itself (that would be a serial number) ---------------------------------------------------------------------- SOC - Simple Order Confirmation. SOC tends to refer to orders that have been provisioned but not billed. ---------------------------------------------------------------------- Soft Landed - A customer that was in a contract that has met its expiration date. They are not technically MTM but also not in-contract. At the end of the term, one or more offers will roll off but others may remain (up to indefinite length). Typically the customer will also experience a Price up at the end of their term. ---------------------------------------------------------------------- Step 0 - Set of business rules run to determine how to bring an out-of-market customer in market. Step 0 varies among the different implementations (Compass, My Offers, Digital) ---------------------------------------------------------------------- Truck Roll - A situation that requires a technician to be dispatched to a customer's location for service, such as to install, move, or reconfigure an item of equipment or perform some other form of technical service. Typically a truck-roll will be a one-time fee of $150 and is most common for a BPON to GPON ONT change due to internet speed upgrades ---------------------------------------------------------------------- UDM - User Data Management ---------------------------------------------------------------------- VAS - Value-Added Services, Like TechSure and Inside Wire Maintenance ---------------------------------------------------------------------- VCCD - Verizon Call Center for Disabled Customers- Group of call center agents who specialize in calls for customers who are hearing and visually impaired ---------------------------------------------------------------------- VPF - Either Virtual Prototype Facility or Value of Prevented Fatality (cost/benefit analysis) ---------------------------------------------------------------------- Zero Rated - Something that is "free" as part of a package. Most commonly refers to channels. For example, Starz is zero-rated in the Ultimate TV package. ---------------------------------------------------------------------- RQ - Teams point of sale system and guest database, used for transactions, inventory details, commisions, targets, and clocking in and out ---------------------------------------------------------------------- ADP - Teams Payroll system, used for work schedule, paychecks, punch clock, contact and tax information, and banking. ---------------------------------------------------------------------- Omni - Verizons guest database and processing system, finds details on plans, systems, promos, and devices. ---------------------------------------------------------------------- VZ Learn - Verizon's online training system, login is the same as your omni credentials and gives access to learning portal. ---------------------------------------------------------------------- Tech Coach - App that provides support for Verizon's device experts that can be set up at home, includes date and time of guest invoices in RQ. Includes personalized technical support from experts in Verizon devices and consumer electronics. Download the app for every device enrolled in TMP. Digital tools available in app are: Chat support, interactive device guides, remote access. ---------------------------------------------------------------------- Commission - INDIVIDUALLY earned with potential BONUS opportunities. Use RQ to track and paid every 2 months after earned. ---------------------------------------------------------------------- Available agreements - device payment for consumer and device payment or two year for qualified business. key points are battery life, camera, and operating system. ---------------------------------------------------------------------- RIS - Rep interaction survey. Verizon's satisfaction survery, must recieve an 85% or higher and looking someone up in the Omni may trigger a survey. Ask questions, set expectations, and ask for referals. ---------------------------------------------------------------------- Team Wireless App - Gives store location and contact information as well as access to device manuals and coupons. ---------------------------------------------------------------------- RQ - TEAMS point of sale system & guest database ---------------------------------------------------------------------- Omni - Verizon's guest database & processing system ---------------------------------------------------------------------- Team Up - Free program for TEAM wireless guest. To complete sign up reply Y to 31256. Average guest receive 1-2 texts or emails per month. Exclusive promo offers and coupons for up to $125. ---------------------------------------------------------------------- RD30 - Repair diagnostic fee ---------------------------------------------------------------------- ACSS - Automated Customer Support System. Primary application for handling customer calls and is the front-end system to VISION ---------------------------------------------------------------------- Approach Papers - Preliminary step in project. Proposal of desired enhancement, procedures or process ---------------------------------------------------------------------- ACD - Automated Call Deliver. Specialized phone system to handle incoming calls. ---------------------------------------------------------------------- ACE - All Customer Exchanges. System which processes a variety of customer transactions. ---------------------------------------------------------------------- AHT - Average Handle Time. Time occupied with incoming call. Sum of call time and after call work time ---------------------------------------------------------------------- AIM - Access Information Management. VISION application which centralizes security. Authorizes user to access info and apps through defined security classes or profiles ---------------------------------------------------------------------- ASA - Average Speed of Answer. Amount of time the average caller has to wait before speaking to an agent. ---------------------------------------------------------------------- ASP - Application Service Provider. Company that offers enterprises access over the internet to applications and related services that would otherwise have to be located in their own personal or enterprise computers. ---------------------------------------------------------------------- Business Analyst - Liaison between client and the CAM ---------------------------------------------------------------------- BGSA - Banded Geographic Service Area. Service area defined by marketing that is based on customer calling patterns and the Carrier's business objectives. ---------------------------------------------------------------------- BOBO - Bill of behalf of. Verizon can bill of behalf of 3rd party providers and vice versa ---------------------------------------------------------------------- BOGOF - Buy one get one free ---------------------------------------------------------------------- CAM - Client Account Manager. Serves as communication link between IT and BA assigned to the areas and HQ ---------------------------------------------------------------------- CAR - Cellular Accounts Receivable. Vision app which processes customer payments received from various payment sources and applies them to customers' accounts. Maintain accounts receivable history, security deposit and installment sale information. ---------------------------------------------------------------------- CCES - System that sends SMS texts to handset devices ---------------------------------------------------------------------- CFBNA - Call Forward Busy No Answer. Type of call forwarding that is invoked when call is not answered, is busy or phone is off ---------------------------------------------------------------------- CATS - Credit Applications Tracking System. POS system which provides consumer credit applications tracking and processing functionality. This is where credit checks are performed for potential and existing customers. ---------------------------------------------------------------------- CDPD - Cellular Digital Packet Data. Supports transmission of packet data ---------------------------------------------------------------------- CFS - Customer Financial Services. Collections team for Verizon ---------------------------------------------------------------------- CGSS - Cellular Geographic Service Area. Location where the Carrier, is licensed by the FCC to provide service ---------------------------------------------------------------------- COB - Cellular Online Billing. VISION application which calculates and generates the customer's bill. Manages the billing process, enables messages and inserts to be added to the bill. Provides a reprint of the bill or an adjusted billing memo. ---------------------------------------------------------------------- CIS - IT department responsible for ongoing maintenance enhancements to the Verizon company. ---------------------------------------------------------------------- CSG - Citrix Secure Gateway. Extends secure, simple application access to remote employees, customers and suppliers regardless or location, device or network connection ---------------------------------------------------------------------- COM - Common Object Maintenance. VISION application access to remote employees, customers and suppliers regardless of location, device or network connection. ---------------------------------------------------------------------- COO - Credit and Order Operations. Activations Agents group for Verizon ---------------------------------------------------------------------- CTL - Critical Task List. List the key tasks and activities for the Project Lead, Stakeholders interviewed for input to CTLs. ---------------------------------------------------------------------- RACI - Responsible, Accountable, Consult, Inform ---------------------------------------------------------------------- CSR - Customer service representative ---------------------------------------------------------------------- DW - Data Warehouse. System which is a warehouse of considerable data. Often considered System of Record. ---------------------------------------------------------------------- EDOC - Estimated Date of Completion. ---------------------------------------------------------------------- EWI - Enterprise Web Interface. Front-end system to the Enterprise Customer profile Database ---------------------------------------------------------------------- ECPD - Enterprise Customer Profile Database. Maintains all contract info for businesses. Database also maintains info for employees of those businesses and whether the employee accounts are CLEU (Client Liable End User). Links to billing systems VISION and ACSS, POS and others ---------------------------------------------------------------------- ESC - Export Security Compliance ---------------------------------------------------------------------- FAS - Fraud Action System. System which provides fraud management functionality. ---------------------------------------------------------------------- HLR - Home Location Register. Used to ID and verify a subscriber; also contains subscriber data related to features and services ---------------------------------------------------------------------- HSS - Handset Self Serve ---------------------------------------------------------------------- I2K - Info2000. One of the directional billing systems that provides all billing functionality for our customers ---------------------------------------------------------------------- IFB - Invitation for Bid. Formal doc issued by corporation or govt entity requesting a pricing response ---------------------------------------------------------------------- JEM - Journal Entry Management. VISION application which supports collection and sorting of financial transactions from each app through the accounting month. Enables approvals of entries before they are posted to the General ledger ---------------------------------------------------------------------- Key Stakeholder - Department or area that has vested interest in the success of a Verizon initiative ---------------------------------------------------------------------- Kick-Off Meeting - Initial Meeting to establish project parameters ---------------------------------------------------------------------- LERT - Legal & External Affairs Law Enforcement Team. Legal and External Affairs team has developed and tested business continuity plan for subpoenas and court order functions ---------------------------------------------------------------------- LOE - Level of effort. Amount of hours to implement project or phase ---------------------------------------------------------------------- MABEL - Major Account Billing Exchange Logistical. Data format used for delivering billing data. ---------------------------------------------------------------------- MPS - Message Processing System. VISION application which rates calls made by its customers of other carriers and resellers. Support the processing of exceptions, messages that cannot be rated ---------------------------------------------------------------------- MSC - Mobile Switching Center. Sometimes referred to as the Switch. Processes orders for activations or disconnected, processes calls, records airtime usage and controls fraud ---------------------------------------------------------------------- MTAS - Mobile Television Activation System. Systen activates phone through switches ---------------------------------------------------------------------- MTM - Mobile to mobile. Verizon to verizon ---------------------------------------------------------------------- NACS - National Account Consumer Service. Division of Customer Service org that handles national accounts ---------------------------------------------------------------------- NetACE - Automated Communications Environment on The Intranet. Intranet-based POS system which enables users at Communication Stores and within several internal departments to process a variety of customer transactions ---------------------------------------------------------------------- OAC - Overdue Account Collections. VISION application that automatically organizes and prioritizes overdue accounts. Sets up collector and queue profiles and matches the appropriate collector to the accounts. Executes actions on accounts specified by the collector --------------------------------------------------------------------------------------- NSAT&T terms, systems, lingo, blah ---------------------------------------------------------------------- SIP - Simplified Installment Plans ---------------------------------------------------------------------- BRE - Buyers Remorse Exchange ---------------------------------------------------------------------- SPI - Sensitive Personal Information ---------------------------------------------------------------------- IRN - Initial Rights Notification ---------------------------------------------------------------------- BAN - Billing Acct. Number ---------------------------------------------------------------------- FAN - Foundation acct number ---------------------------------------------------------------------- CNA - CSS ---------------------------------------------------------------------- MRC - Monthly Recurring Charge ---------------------------------------------------------------------- GWS - Global Wireless Solutions ---------------------------------------------------------------------- MPP - Mobile Protection Plan ---------------------------------------------------------------------- MDPP - Multi Device Protection Pack ---------------------------------------------------------------------- PEI - Portable Electronics Insurance ---------------------------------------------------------------------- PCA - Personalized Course of Action ---------------------------------------------------------------------- FORTE - Family Occupation Recreation Travel Entertainment ---------------------------------------------------------------------- TED - Tell Explain Describe ---------------------------------------------------------------------- FBB - Feature Bridge Benefit ---------------------------------------------------------------------- ABO - Assumptive Benefits Options ---------------------------------------------------------------------- RIA - Retail Installment Agreement ---------------------------------------------------------------------- AER - Acknowledge Empathize Reassure ---------------------------------------------------------------------- ADTM - AT&T Dynamic Traffic Management ---------------------------------------------------------------------- CTN - Cust. Telephone Number ---------------------------------------------------------------------- ADTM (FirstNet) - AT&T Dynamic Traffic Management provides differentiated treatment of a subscribers data traffic on the At&t LTE network ---------------------------------------------------------------------- FNPRM - FirstNet Primary ---------------------------------------------------------------------- FNEXT - FirstNet Extended ---------------------------------------------------------------------- FNSUBP - FirstNet Subscriber Paid ---------------------------------------------------------------------- BAN - Billing Acct Number ---------------------------------------------------------------------- HSIA - High speed internet access ---------------------------------------------------------------------- RG - Residential gateway ---------------------------------------------------------------------- PEAK - Passion Energy Action Knowledge ---------------------------------------------------------------------- 3 P's - Polished. Prepared. Professional. ---------------------------------------------------------------------- ITTT - If Then That This ---------------------------------------------------------------------- VOIP - Voice over internet protocol ---------------------------------------------------------------------- WHP - Wireless Home Phone ---------------------------------------------------------------------- OPUS - One Point Universal System ---------------------------------------------------------------------- GA - Gross Addons ---------------------------------------------------------------------- OTR - One time revenue ---------------------------------------------------------------------- TRR - Total recurring revenue ---------------------------------------------------------------------- REV - Retail Essential Video ---------------------------------------------------------------------- NPS - Net promote score ---------------------------------------------------------------------- Business Direct - Customer can: view, analyze, pay bill place simple orders, submit trouble tickets ---------------------------------------------------------------------- OIL - Industry information, Product information, Customer information, AEmailer ---------------------------------------------------------------------- Sales One - Gives you breakdown of procedures of services ---------------------------------------------------------------------- SAART - PID: denotes AE, search SVID: customer number, BUID: Customer account number, Company name, TBR, NSR ---------------------------------------------------------------------- BCI - Business Customer Intelligence. Same as SAART but 2 month behind, bucket breakdown spending ---------------------------------------------------------------------- ROAM - Used to look up Local Service Inventory for an ABN; helps you up-sell local service to existing AT&T long distance customers (under an ABN account). ---------------------------------------------------------------------- FMC - Provides you with MCN (Master Customer Number), Legacy T account numbers invoice number, & SVID; Find My Customer ---------------------------------------------------------------------- ROME - Log Activities, Registers Opportunities, Managing funnel, AOP, Tax ID, Forecast, Submit work orders, SIP ---------------------------------------------------------------------- EBV - View Bill's or CSRs (Customer information) Legacy S or B ---------------------------------------------------------------------- RDA - Used for sales advisory, sales information - OIL for Legacy S MW ---------------------------------------------------------------------- RDS - Submit billing inquiries, process adjustments, issue credits, some W.O. resolve billing issues ---------------------------------------------------------------------- ECATS - Contract management system, shows Terms, Rates, Signing parties, Contact info, Services ---------------------------------------------------------------------- Doc Viewer - Displays bills and contracts in PDF ---------------------------------------------------------------------- CDST - Find the customer's NPA-NXX to identify the local exchange carrier (LEC) for a service address ---------------------------------------------------------------------- ASOC - Link from CDST ; Lets you check to see if local service is available in certain regions by NPA-NXX ---------------------------------------------------------------------- ABN Master Suite - Long Distance Pricing. A spreadsheet for pricing ABN (AT&T Business Network) Long Distance service. It also provides a tracking number that is required to create an ABN Contract. ---------------------------------------------------------------------- ABN Pricer X - Local Pricing ---------------------------------------------------------------------- ABN G-INOS - Distance from AT&T POP to customer location ---------------------------------------------------------------------- MIS Service Guide - Information about products and SLAs for cust. to see ---------------------------------------------------------------------- ECPV - View the CRU or IRU AOP, View email and phone number, View benefits, Envelope ---------------------------------------------------------------------- Teligence - Read only version of Phoenix, full federal tax id, Snapshot of bill, Shows billing passcode, IMEI. A billing system used to view Mobility customers' billing-related information. ---------------------------------------------------------------------- SMART Activity Report - Used to show all gross ad activations within a module ---------------------------------------------------------------------- SMART Subscriber Report - Can pull three months of historical data. Voice, data, 411, View features and equipment ---------------------------------------------------------------------- Premier - Customer facing. allows them to view accounts, pay bills, and make upgrades/changes to accounts ---------------------------------------------------------------------- PRC - Premier Resource Center ; make changes to customer's Premier site ---------------------------------------------------------------------- PEARS - Take phone number of business about to call and input and it tells you info on the number - carrier, wireline or mobile, tells you if portable. Not all wireline numbers are portable. ---------------------------------------------------------------------- Clarify Lite - Used to issue credits for mobility ---------------------------------------------------------------------- Phoenix - Create all mobility agreements, Order products, Perform upgrade reversal, Transfer billing responsibility, Change rate plans, View and change groups, View ETF calculator, View equipment, Suspend or cancel service, Add a line, View bill, Change bill name, Set user defined labels (UDL): easy way for a customer to group CTNs for the bill ---------------------------------------------------------------------- ABN - Bundled Service, Local, LD, MIS, MPLS, VOIP ---------------------------------------------------------------------- Completelink - Volume Discount Offer based on MARC less than MAD - Leg B ---------------------------------------------------------------------- AirWatch - Mobile device management ---------------------------------------------------------------------- BigTinCan - Collaborative social network, used within company. Can share content, video chat, pull information on tablets in field ---------------------------------------------------------------------- Box - Cloud storage service, unlimited storage, HIPPA compliant, backed by AT&T network ---------------------------------------------------------------------- FleetComplete - Track trucks with sensors, geofenced. ---------------------------------------------------------------------- Telenav/Fleetcor - Track things, geofencing, breadcrumb trails, etc ---------------------------------------------------------------------- ABF - Need an E-MUX (Ethernet multiplexer) ---------------------------------------------------------------------- EaMIS - Dedicated internet highway for customers. Ethernet (fiber) access, Responsive SLAs (service level agreements) ---------------------------------------------------------------------- EAGLE - An Excel spreadsheet used for pre-approved custom pricing and discounting for selected private lines and MIS access. ---------------------------------------------------------------------- FBB - Fiber Broadband Bundle - special bundle. 23 concurrent calls, competitive fiber pricing (within 500ft) ---------------------------------------------------------------------- IP Flex - Dedicated copper or fiber line with 23 concurrent calls. Run internet and phone service over IP Flex ---------------------------------------------------------------------- MIS - Managed Internet Service. 24 hour monitoring, minimal downtime ---------------------------------------------------------------------- Uverse - Voice and Internet. Cost effective internet, Copper Wire (IP-DSL) Copper/Fiber (VDSL) ---------------------------------------------------------------------- VPN - Virtual Private Network. Allows you to virtually access your work network outside of work. Secure connection ---------------------------------------------------------------------- AT&T Connect - Meeting tool, phone/video conferencing. Counts as strategic if we sell it ---------------------------------------------------------------------- AT&T Netbond - Basically like a VPN; video below https://www.youtube.com/watch?v=Q4hw5pfT6a4 ---------------------------------------------------------------------- Blue Jeans - Video conferencing. https://www.youtube.com/watch?v=GNa8wTVlNPE ---------------------------------------------------------------------- Business Ready - Voice and data connected, eliminates use for multiple servers. Basically like Office@Hand; watch link below https://www.youtube.com/watch?v=dRMVpyQ0tMk ---------------------------------------------------------------------- Lync - "Skype for Business" direct message, video conference. ---------------------------------------------------------------------- Office 365 - Collaboration tool by Microsoft. Includes all of their products. Word, PP, Excel, Outlook ---------------------------------------------------------------------- Gross Ads - Aircard, Basicphone, CRU, Fleetcomplete Device, Hotspot, IRU, Smartphone, Tablet ---------------------------------------------------------------------- bCI - System used for customer profiles, billing, and contract information ---------------------------------------------------------------------- Business Direct - Premier of wireline. Customers and go in and view services they have, make changes if needed ---------------------------------------------------------------------- Bloopy - Allows you to check for availability of internet speeds in the area ---------------------------------------------------------------------- IGLOO - System used to price EaMIS. "Integrated Global Off Platform" ---------------------------------------------------------------------- GINOS - System used to determine a business location's distance from ATT Central Office. This will determine pricing for MIS circuit, MPLS, or VoIP. Need the NPA-NXX ---------------------------------------------------------------------- ClarifyLite - Issue Credits for mobility to a customer's Mobility account. Billing, Contracting, Disconnect, Ordering Issues, Pooling, Re-Rate, or System Technology, ClarifyLite allows you quickly resolve your customers' billing-related issues. ---------------------------------------------------------------------- Docviewer - System to view copies of physical contracts and bills across all legacies. For legacy T only (Maybe only wireline? Not sure) ---------------------------------------------------------------------- EBV - Legacy S&B Bills. Can also see Legacy S&B CSR (Customer Service Records) ---------------------------------------------------------------------- EMD - ? ---------------------------------------------------------------------- Facilities Check - Use to check if building is within 500 feet ---------------------------------------------------------------------- FaST - System used to view mobility customers contract profiles, set customer contracts, ATT contracts, notes, ordering/billing, offer elements ---------------------------------------------------------------------- GIS - Fiber groundwire mapping tool, you can see where there is fiber in the ground. Where you would see if it is around 500FT (EaMIS or FBB) ---------------------------------------------------------------------- Phoenix - Contract creating, order entry, service activation, and customer service system. Mobility, create contract, add a line, port #, change rate plan, add feature ---------------------------------------------------------------------- Premier - Wireless, customers side of Phoenix. They can go in and change things themselves, order, view status ---------------------------------------------------------------------- RDS - Credit issue or fix a bill (WIRELINE) ---------------------------------------------------------------------- ROME - CRM Tool, used out in field. Logging your opportunities (Clarify with Andy or notes) ---------------------------------------------------------------------- SAART - Sales Account Assignment & Results Tracking. AT&T database of existing and potential business customer accounts. Prospecting tool ---------------------------------------------------------------------- SMART - ? ---------------------------------------------------------------------- 20/20/20 Worksheet - Retail employees fill out opportunities for you to call into. Important to fill out so you have leads ---------------------------------------------------------------------- AT&T Content Library - BigTinCan? Able to access videos, documents, save information and video conference ---------------------------------------------------------------------- COR - "COR stores" ; corporate operated stores? Run by corporate AT&T. ---------------------------------------------------------------------- Hoovers - Resource to build lists of companies by industries, filter down and can export ---------------------------------------------------------------------- Indirect Retailers. Where you go for emerging. Not COR stores. Have their own rules ---------------------------------------------------------------------- Jigsaw - Jigsaw is a third-party website with up-to-date contact and company information. Jigsaw delivers a monthly feed of the latest contact information to bCI. ---------------------------------------------------------------------- Opus - What the retailers use ---------------------------------------------------------------------- Sales Express - ? ---------------------------------------------------------------------- Ultimate Prospector - Look up prospects (white/green space) based on location and information ---------------------------------------------------------------------- 2020 Vision - What we are moving towards in future. Moving to IP, etc (look on ATT website) ---------------------------------------------------------------------- 30-60-90 - Funnel terms. 30 60 and 90 days. Goal is to have 300% in each part ---------------------------------------------------------------------- Access - Access to network? Data access? ---------------------------------------------------------------------- AMB - Agreement customer signs for any MAP or Wireless ---------------------------------------------------------------------- AT&T Our Promise - 5 Key Business behaviors 1. Build relationship 2. Prepare (LEARN THE BUSINESS) 3. Be a trusted expert 4. I can help you with that (TAKE OWNERSHIP) 5. Appreciate ---------------------------------------------------------------------- AT&T Business Experience 1. Build relationship 2. Develop Understanding 3. Personalize Solutions 4. Gain Agreement 5. Educate 6. Appreciate ---------------------------------------------------------------------- Business Talk - Old plan for businesses. Current edition Mobile Share Value ---------------------------------------------------------------------- Ban - Under FANs. Coke has a FAN, employees have BANs ---------------------------------------------------------------------- Consult - Gathering information from customer and recapping information back to customer ---------------------------------------------------------------------- Forecast - What you expect to close ---------------------------------------------------------------------- MRC - Monthly Reoccurring Charges ---------------------------------------------------------------------- SLA - Service Level Agreements ---------------------------------------------------------------------- Static IP - Stays the same (important for websites, things access often) ---------------------------------------------------------------------- VDNA - Network hosted VoIP solution ---------------------------------------------------------------------- AE Mail - AT&T branded e-mail templates. Reports the number of times your customers open and click links in your e-mails ---------------------------------------------------------------------- ASAP - A sales automation tool for designing, pricing, proposing, contracting, and handing off orders. Validates which AT&T services and promotions are available at a customer location. Ensures all pricing discounts are within the authorized range. ---------------------------------------------------------------------- AT&T Email-On-Demand (ATTEOD) - A tool used to send customizable e-mail campaigns. Sending professionally designed and personalized AT&T branded e-mails and flyers ---------------------------------------------------------------------- GCSM - Allows you to Design, Price, and Propose (DPP) an AT&T solution. Allows you to generate either a standard or a custom contract. Allows you to place and track orders. Allows you to request a renewal or addendum to an existing contract ---------------------------------------------------------------------- ICT - A system used to generate standard contracts. ICT helps you manage the contract creation process. ---------------------------------------------------------------------- MyCSP - A knowledge center of our customer service policies and procedures. Knowledge articles ---------------------------------------------------------------------- Premier Resource Center (PRC) - A ticketing system used to troubleshoot and customize your customers' Premier sites. ---------------------------------------------------------------------- PricerX - A database of prices for Wireline voice and local services. ---------------------------------------------------------------------- RDS - A system used to submit billing inquiries, adjustments, and disputes for business customers across all legacies. Reduced Data Set. ---------------------------------------------------------------------- RDA - A repository of business and product-related Methods & Procedure (M&P) documents for the Legacy S 5-state Midwest region. Remote Database Access. ---------------------------------------------------------------------- ROAM - A system used to identify which AT&T Business Network (ABN) customers' sub-accounts are candidates for Local service. Helps you up-sell local service to existing AT&T long distance customers (under an ABN account). ---------------------------------------------------------------------- SalesOne - A knowledge and proposal management center with information on product profiles, sales processes, customer facing responses to frequently asked questions, proposal writing guide, Request For Proposal (RFP) response guide, and more. ---------------------------------------------------------------------- SMART - A mobility-only reporting tool primarily used to generate two types of reports: Subscriber Report or Activity Report. When you know your customer's current equipment, rate plans, usage details, and monthly recurring charges (MRC), you can help them meet their usage and budget requirements. ---------------------------------------------------------------------- ABN Express - Use to price out FBB --------------------------------------------------------------------------------------- T-Mobile/MetroPCS terms, systems, lingo, blah ---------------------------------------------------------------------- Add a Line (AAL) - A term used to identify when a customer adds an additional line to their existing account. Customers activating a new line of service can get additional savings off of any device. ---------------------------------------------------------------------- Assurant Portal - An online system used to provide device warranty ordering/exchanging and Return Merchandise Authorizations (RMAs). ---------------------------------------------------------------------- AutoPay - An automatic bill payment scheduled by the customer on a predetermined date to pay a recurring bill. AutoPay is a self-serve option for the customer. ---------------------------------------------------------------------- Billing Account Number (BAN) - The unique number associated with a customer's account. ---------------------------------------------------------------------- Bring Your Own Device (BYOD) - When a customer brings a compatible unlocked device to set up service on Metro by TMobile. ---------------------------------------------------------------------- Bring Your Own Sim (BYOS) - The ability for customers to use their existing Metro SIM cards for a reactivation or device change. ---------------------------------------------------------------------- Buy One Get One (BOGO) - A common term used with sales promotions where customers can purchase two items for the cost of one. Buyer's Remorse/Remorse Returns = Customers who have activated a new device on a new line of service with Metro by TMobile and are dissatisfied with their new device may return it for refund within the Buyer's Remorse period. Metro by T-Mobile customers who are dissatisfied with their Metro by T-Mobile branded or authorized accessories, purchased at a Metro by T-Mobile Corporate retail or dealer store, may return their accessories for a refund within the Buyer's Remorse period. ---------------------------------------------------------------------- C2 (COR Only) - A platform for the internal teams and retail stores to learn about the devices, offers, products and services, plans and features, account management, and corporate policies. You will have access to job aids and frontline facing training content at your fingertips. ---------------------------------------------------------------------- Clock Reset - A fixed date when an existing promo ends, a new promotion begins, and promo device limits are reset. This means that a customer who redeemed the maximum allowed rebates under an old promotion will be eligible again under the new promotion. ---------------------------------------------------------------------- Combinability - When a customer can combine or stack current eligible offers, such as a Switcher Plus with a Weekend Pulse Offer Bonus. ---------------------------------------------------------------------- Cornerstone (COR Only) - A learning platform that provides access to compliance and employee-driven development training for retail using a variety of formats — including audio, video, digital docs, instructor led, and virtual reality. It also allows the capability to assign selective trainings to specific individuals, teams, or groups. Other features include tracking completion and building custom reports to track metrics and improve learning. ---------------------------------------------------------------------- Customer Satisfaction (CSAT) - A commonly-used key performance indicator used to track how satisfied customers are with your organization's products and/or services and their interaction in the store. ---------------------------------------------------------------------- EDGE - A system that provides all our customer account activities and maintenance (including activation and upgrades). Everything a customer does with their device runs through EDGE in one way or another. ---------------------------------------------------------------------- Elevate - The latest store design concept for COR and Dealer stores. ---------------------------------------------------------------------- Elevate Program - An accessories services model aimed to drive margins, increase attach rate, and deliver a superior store and customer experience. The Elevate program focuses on a proven assortment of accessories available in Metro by T-Mobile stores from top brands that customers know and trust. ---------------------------------------------------------------------- Entry-Level Devices - These devices are best suited for customers on a budget that primarily use their phones for text and voice, and phone is not their main web/media device. ---------------------------------------------------------------------- Exclusive Door - Sells only Metro by T-Mobile products. ---------------------------------------------------------------------- GISMO - A system built into EDGE to determine if a customer's phone number is eligible for a promotion, such as port in switcher. It presents the eligible offers for customers based on the business rules once the customer's phone number is entered into the system. ---------------------------------------------------------------------- GRAND CENTRAL (COR Only) - A troubleshooting tool that provides important system checks and recommends actions to improve the customer's experience. You use the tool to troubleshoot device and network issues before filing a warranty exchange or processing a remorse return, view/update port-in status, send self-help messages to customers, perform a device compatibility check, check known outages, and view/change SIM status. ---------------------------------------------------------------------- Hub TV (COR Only) - The HUB TV is your backroom media TV which highlights top news, videos, reminders, metrics, leaderboards and much more! ---------------------------------------------------------------------- Magnet Stores - Store concept design with enhanced merchandising and fixtures to deliver positive employee and customer experiences. ---------------------------------------------------------------------- Master Dealer - Responsible party for Sub Dealer that overseas operating guidelines and standards. ---------------------------------------------------------------------- Medallia Social - An online portal that displays Ratings & Reviews from customers about how they feel about their experience in a store. Only MDMs and Zone Managers have access to Medallia Social. ---------------------------------------------------------------------- Metro Big 5 Pillars - The metrics by which we measure the performance of our dealers. ---------------------------------------------------------------------- myMetro App - This free application is used for Metro by T-Mobile customers to make changes to their account at their fingertips. Check your balance and due date, review your 4G data usage, make payments, change plans or features, and even reset your voicemail password. Just another way to take care of the simple things without making a call or standing in line. ---------------------------------------------------------------------- Net Promoter Score (NPS) - A measure of customers' willingness to recommend a company's products and services to others. It is used to assess customers' loyalty to the brand. A higher NPS means customers are satisfied with company's products and services. ---------------------------------------------------------------------- New Customer - A customer that activates a new account with Metro by T-Mobile. For promo purposes, these customers do not port, but activate a new phone number. ---------------------------------------------------------------------- New Line Plus - Customers that activate a new Metro by T-Mobile number (non-port) and are verified as eligible in the Promo Eligibility Tool (PET) are eligible for bonus savings greater than what are available with the New Line offer. ---------------------------------------------------------------------- Non-Exclusive Door - A term used for Dealer doors that sell multiple carriers. ---------------------------------------------------------------------- Offers & Promotions Overview - Provides an easy-to-read snapshot of new, updated, and ending offers including the combinability details. You can download this overview document from the HUB for quick reference. It is updated weekly. ---------------------------------------------------------------------- Original Equipment Manufacturer (OEM) - A company that manufactures a given piece of hardware, such as the devices or accessories sold at Metro by T-Mobile stores. ---------------------------------------------------------------------- Out Of Warranty (OOW) - Refers to a device or an accessory that is no longer covered under warranty. ---------------------------------------------------------------------- Personal Coverage Check (PCC) - A tool located at metrobyt-mobile.com to check coverage for customers. ---------------------------------------------------------------------- Port One Get One (POGO) - With this promotional offer, when a customer ports over to Metro by T-Mobile, they can get the switcher savings on one additional phone of equal or lesser value. ---------------------------------------------------------------------- Port One Get Two (POG2) - With this promotional offer, when a customer ports over to Metro by T-Mobile, they can get the switcher savings on two additional phones of equal or lesser value. ---------------------------------------------------------------------- Port One Get Three (POG3) - With this promotional offer, when a customer ports over to Metro by T-Mobile, they can get the switcher savings on three additional phones of equal or lesser value. ---------------------------------------------------------------------- Premium Devices - These devices are best-suited for customers that want high-end devices. These customers have heavy data and app usage and use their device primarily for media. These customers typically also have a preference foroperating system (Android or iOS). ---------------------------------------------------------------------- Price Grid - Provides a list of devices in the Metro lineup, their End of Life (EOL) details, retail price, and savings received by customers on that device if they upgrade, add a line, switch, or sign up for any other qualifying promotion available for that device. ---------------------------------------------------------------------- Promotion Eligibility Tool (PET) - A tool that is used to determine a customer's eligibility for a PLUS offer, such as Switcher Plus or New Line Plus (so they can get bonus savings on phones). In order to protect the customer's privacy and for security reasons, the system does not provide any explanation. There are several different forms of IDs that are accepted for the eligibility verification. IDs without a photo or expired IDs are not accepted. ---------------------------------------------------------------------- Promo Limit - The number of instant rebates (IRs) a customer account can receive. ---------------------------------------------------------------------- Promo Limit Reset - This would be considered the same as the clock reset. ---------------------------------------------------------------------- Real-Time Point Of Sale (RTPOS) - A Point Of Sale (POS) system used by dealers that sell Metro by T-Mobile products and provides warehouse management, activation tracking, and top ups. RTPOS has PET built into the flow. ---------------------------------------------------------------------- Retail Portal - A portal used by our COR stores to access resources on promotions, tools, policies and procedures, merchandising, and more! This resource is similar to C2. https://tmobileretailportal.com/s/ ---------------------------------------------------------------------- RISE (COR Only) - A Point Of Sale (POS) system used at Metro by T-Mobile's corporate stores. ---------------------------------------------------------------------- SailPoint - A system used for new/change permissions in POS/ EDGE or request access to the POS/EDGE system. ---------------------------------------------------------------------- Sales Key Performance Indicators (KPIs) - The metrics or the performance measurements used by the senior management to evaluate their team's performance against their salesand organizational goals. ---------------------------------------------------------------------- Service Now (aka ESP) - A system used for customer escalations, such as unlock a phone, Amazon/Google registration issues, BTS registration assistance (i.e., MetroSMARTRide, Timex Watch), Report POS/EDGE issues, port fraud number retrieval, etc. It can be accessed through an icon on your desktop. ---------------------------------------------------------------------- Score for Mobile Expert (SME) - The SME is based on answers to questions/statements in the survey related to our customer experience interaction model. A higher SME score indicates that the Mobile Expert met or exceeded the interaction model behaviors. ---------------------------------------------------------------------- SmartPay - A system used by Metro by T-Mobile that allows customers the lease to own option for phones and accessories. SmartPay does not check or affect credit scores, so customers can apply with confidence. ---------------------------------------------------------------------- SMRA - SMRA refers to the Small Market Rural Areas where some of our selected Magenta stores are selling Metro by T-Mobile plans and devices. ---------------------------------------------------------------------- Stackability - Same as combinability. ---------------------------------------------------------------------- Sub Dealer - Rolls up to a Master Dealer and operates the Metro by T-Mobile store with support from the Master Dealer. ---------------------------------------------------------------------- Switcher - A customer that ports an eligible number to Metro by T-Mobile and activates a new line of service. ---------------------------------------------------------------------- Switcher Plus - Customers that port a number to Metro by T-Mobile and are verified as eligible in the Promo Eligibility Tool (PET) are eligible for bonus savings greater than what are available with the Switcher offer. ---------------------------------------------------------------------- The Hub - "The HUB" is your primary resource for promo support documents and field communication that you can access by logging into the T-Mobile Portal. Access it daily and throughout the day for current communications, training content, and information to keep you in-the-know on new products, services, promotions, and offers all in one place! You can review and download the Price Grid and the Offers & Promotions Overview documents from The HUB. ---------------------------------------------------------------------- T-Mobile Portal - A portal used by our dealers to access resources on promotions, tools, policies and procedures, merchandising, and more! This resource is similar to C2. ---------------------------------------------------------------------- Un-carrier Academy (UCA) Prepaid - A learning platform that provides access to compliance and employee-driven development training for dealers using a variety of formats — including audio, video, digital docs, instructor led, and virtual reality. It also allows the capability to assign selective trainings to specific individuals, teams, or groups. Other features include tracking completion and building custom reports to track metrics and improve learning. ---------------------------------------------------------------------- Un-carrier Leaderboard (UCL) - A reporting dashboard that provides metrics for retail employees. ---------------------------------------------------------------------- Un-carrier Leaderboard Metrics - The metrics by which we measure the performance of our COR employees. ---------------------------------------------------------------------- Upgrade Customer - An existing customer that is eligible for promotional pricing to purchase a new device on an existing line. Customers are eligible for upgrade pricing after they have been with Metro by T-Mobile for a certain number of days. ---------------------------------------------------------------------- Value Devices - These devices are best suited for customers that want features and savings. These customers have high data and app usage. They access media and content daily from their device. ---------------------------------------------------------------------- Add a Line - Term used to identify when customers add additional lines to their existing accounts. ---------------------------------------------------------------------- AAL - Add a Line. Used when a customer adds an additional line to an existing account. ---------------------------------------------------------------------- AASP - Automated Activation Service Platform. Platform used by national retailers such as Walmart and Target to activate service. ---------------------------------------------------------------------- ADT - ADT Security. Security firm that provides surveillance services for T-Mobile retail stores. ---------------------------------------------------------------------- ARPU - Average Revenue Per User. The average amount customers spend each month on their wireless services. ---------------------------------------------------------------------- ATF - After-the-Fact Invoice. An invoice created after services have been provided, typically for contract and retainer projects. ---------------------------------------------------------------------- BAIC - Bar All Incoming Calls. A service that blocks all incoming calls for a device or account. ---------------------------------------------------------------------- BAN - Billing Account Number. The unique number associated with a customer's billing account. ---------------------------------------------------------------------- BAOC - Bar All Outgoing Calls. A service that blocks all outgoing calls from a device or account. ---------------------------------------------------------------------- BAOIC / BOIC - Bar All Outgoing International Calls. A service that blocks outgoing international calls. ---------------------------------------------------------------------- BIF - Balance in Full. The total balance owed on a customer's account, including current and past-due amounts. ---------------------------------------------------------------------- BFD - Business Family Discount. A discount on a personal account when the customer's line is paid through a business account. ---------------------------------------------------------------------- BOGO - Buy One Get One. A sales promotion where purchasing one item provides another item at no additional cost or under a similar offer. ---------------------------------------------------------------------- BR - Buyer's Remorse. A period during which a customer can cancel a purchase or service without paying all normal cancellation charges. ---------------------------------------------------------------------- BRP - Billing Responsible Party. The primary account holder responsible for account charges and payments. ---------------------------------------------------------------------- BTA - Basic Trading Area. A geographic area defined around a city and used by the FCC in determining wireless license service areas. ---------------------------------------------------------------------- CAM - Customer Account Interface. A system used by retail employees to manage customer accounts. ---------------------------------------------------------------------- CBR - Can Be Reached Number. A home or work telephone number used to contact a customer in addition to their mobile number. ---------------------------------------------------------------------- CBR - Credit Balance Refund. A refund issued for a credit balance on a customer's account. ---------------------------------------------------------------------- CC - Conference Calling. A service that allows customers to speak with two or more people simultaneously. ---------------------------------------------------------------------- CC - Credit Card. A payment method used for products and services. ---------------------------------------------------------------------- CCUT - Credit Card Update Tool. A tool used by employees to modify payment methods when orders are suspended because a credit card was declined. ---------------------------------------------------------------------- CECL - Current Equipment Credit Limit. The total amount of equipment credit currently available to a customer, subject to changes such as applying for an Equipment Installment Plan. ---------------------------------------------------------------------- CF - Call Forwarding. A phone service feature that forwards calls to another telephone number. ---------------------------------------------------------------------- CFB - Call Forwarding Busy. Automatically forwards calls to another number when the subscriber is already on a call. ---------------------------------------------------------------------- CFM - Call Failure Message. A message displayed on a handset when a call cannot be successfully completed. ---------------------------------------------------------------------- CFNA - Call Forward Not Available. A call-forwarding feature used when the mobile subscriber is not reachable. ---------------------------------------------------------------------- CFNRE - Call Forwarding No Reply. A call-forwarding feature used when the subscriber does not answer. ---------------------------------------------------------------------- CFNRY - Call Forwarding on No Reply. Specifies where to forward an incoming call when the subscriber does not answer within a specified period. ---------------------------------------------------------------------- CFU - Call Forwarding Unconditional. Forwards all incoming calls to a specified telephone number. ---------------------------------------------------------------------- CFW - Call Forward. A phone service feature that forwards calls to another telephone number. ---------------------------------------------------------------------- CH - Call Hold. A service allowing a customer to place one call on hold while handling another call. ---------------------------------------------------------------------- CHUB - Customer Hub. A system used by Care, Retail, and Web teams for device upgrades and exchanges. ---------------------------------------------------------------------- CIHU - Customer-Initiated Handset Upgrade. A term referring to the handset upgrade program or upgrade form. ---------------------------------------------------------------------- CL - Credit Limit. The maximum amount of money that can be charged to a particular credit account. ---------------------------------------------------------------------- CLB - Credit Limit Balance. The total of billed and unbilled charges and recurring or one-time charges, minus adjustments, credits, and payments. ---------------------------------------------------------------------- CLC - Credit Limit Customer. A customer account for which a maximum spending or credit limit has been established. ---------------------------------------------------------------------- CLI - Calling Line Identification. The presentation of a caller's telephone number to the receiving device. ---------------------------------------------------------------------- CLID - Calling Line Identification. The presentation of a caller's telephone number to the receiving device. ---------------------------------------------------------------------- CLIP - Calling Line Identification Presentation. A supplementary service that displays an incoming caller's number on the receiving handset. ---------------------------------------------------------------------- CLIR - Calling Line Identification Restriction. A service that prevents a subscriber's telephone number from being displayed to the called party. ---------------------------------------------------------------------- COB - Close of Business. The specified time at which a business day ends. ---------------------------------------------------------------------- COR - Change of Responsibility. A transfer of billing responsibility, contract, rate plan, features, or equipment from one person or business to another. ---------------------------------------------------------------------- COW - Cell on Wheels. A portable cellular site mounted on a truck or trailer that provides temporary coverage or capacity. ---------------------------------------------------------------------- CPNI - Customer Proprietary Network Information. Information about a customer's telecommunications services, including usage, configuration, destination, location, and billing-related details. ---------------------------------------------------------------------- CPR - Cash Posting Research. A process used when a customer reports that a payment was misapplied or is missing. ---------------------------------------------------------------------- CR - Change Request. A document submitted to the billing vendor to request changes to T-Mobile's billing system. ---------------------------------------------------------------------- CRT - Call Resolution Time. The time required for a representative to resolve a customer's call or issue. ---------------------------------------------------------------------- CSI - CAMEL Service Index. An index identifying services available through CAMEL. ---------------------------------------------------------------------- CW - Call Waiting. A feature that alerts a customer to another incoming call while they are already on a call. ---------------------------------------------------------------------- D2A - Direct to Account. A prepaid refill method where payment is applied directly to a customer's mobile account. ---------------------------------------------------------------------- DA - Directory Assistance. A service that provides telephone numbers and addresses for businesses and other listings. ---------------------------------------------------------------------- DCK - Dishonored Check. A check that cannot be processed because the associated account lacks sufficient funds. ---------------------------------------------------------------------- DOB - Date of Birth. The date on which an individual was born. ---------------------------------------------------------------------- DRP - Device Recovery Program. A program associated with recovering or exchanging a customer's device during an upgrade. ---------------------------------------------------------------------- DT - Deutsche Telekom. A German telecommunications company and the parent company of T-Mobile. ---------------------------------------------------------------------- EAT - Electronic Acceptance Tool. A system used to electronically accept contracts, particularly contracts longer than 12 months. ---------------------------------------------------------------------- EBITDA - Earnings Before Interest, Depreciation, and Amortization. A measure commonly used to evaluate operating financial performance. ---------------------------------------------------------------------- ECA - Equipment Credit Available. The amount of equipment credit currently available on a billing account for a new purchase. ---------------------------------------------------------------------- ECB - Equipment Credit Balance. The amount currently financed on a billing account. ---------------------------------------------------------------------- ECL - Established Credit Line. The amount of credit available on an account. ---------------------------------------------------------------------- ECP - Electronic Check Payment. A payment method using a customer's bank account and routing numbers. ---------------------------------------------------------------------- EDPC - Exclusive Dealer Partner Consignment. A dealer channel that sells T-Mobile products and services. ---------------------------------------------------------------------- EHA - Extended Home Usage. Usage on a rate plan that occurs outside the customer's home market area; commonly associated with roaming. ---------------------------------------------------------------------- EIR - Electronic Incident Report. A form used to document incidents involving potential risks to T-Mobile, employees, assets, or protected data. ---------------------------------------------------------------------- EIP - Equipment Installment Plan. A program allowing customers to finance the purchase of devices through installment payments. ---------------------------------------------------------------------- EOB / EOD / EOY - End of Business / End of Day / End of Year. Terms used to designate the end of a specified business period. ---------------------------------------------------------------------- ERT - Executive Response Team. A team responsible for investigating and resolving properly escalated customer accounts and complaints. ---------------------------------------------------------------------- EPS - Extended Payment Schedule. Payment arrangements allowing customers to make payments over an extended period to avoid collection activity. ---------------------------------------------------------------------- ESN - Electronic Serial Number. A unique identifier embedded in a wireless phone by its manufacturer. ---------------------------------------------------------------------- ETF - Early Termination Fee. A fee charged when service is cancelled before the end of a contractual term. ---------------------------------------------------------------------- FAQ - Frequently Asked Questions. A collection of common questions and answers about a product, service, or process. ---------------------------------------------------------------------- FAXML - Fax Mail. A wireless fax service that allows customers to receive faxes using their primary mobile number. ---------------------------------------------------------------------- FDC - Future Dated Check. A check or scheduled payment arranged to be processed at a future date. ---------------------------------------------------------------------- FDP - Future Dated Payment. A payment scheduled in advance from a checking or savings account. ---------------------------------------------------------------------- FLP - Final Lease Payment. The final payment associated with a device lease, after which the customer may purchase, return, or finance the device. ---------------------------------------------------------------------- GFlex - GFlex. A T-Mobile system setting in the HLR that maps customer telephony and data services to the network. ---------------------------------------------------------------------- GSM1900 - Global System for Mobile Communications at 1900 MHz. A GSM implementation operating in the 1900 MHz frequency band used for PCS services in North America. ---------------------------------------------------------------------- HAC - Hearing Aid Compatibility. A designation for wireless handsets designed to work with hearing aids according to applicable FCC requirements. ---------------------------------------------------------------------- HAN - Home Area Network. A network within a residence connecting devices such as computers, phones, televisions, appliances, and security systems. ---------------------------------------------------------------------- HATIS - Hearing Aid Telephone Interconnect System. A device that allows hearing-impaired users to connect telephones directly with compatible hearing aids or cochlear implants. ---------------------------------------------------------------------- HLR - Home Location Register. The primary database containing permanent subscriber information in a mobile network. ---------------------------------------------------------------------- HO - Home Operator. The wireless service provider to which a roaming subscriber's account belongs. ---------------------------------------------------------------------- HOMER - Homogeneous Operations Maintenance Enterprise Resource. T-Mobile's engineering and operations application for work orders and network trouble tickets. ---------------------------------------------------------------------- HPLMN - Home Public Land Mobile Network. The subscriber's home mobile network where their subscription profile is maintained. ---------------------------------------------------------------------- HRS - Home Location Register Subsystem. A subsystem associated with the HLR that manages subscriber, location, routing, and exchange-related functions. ---------------------------------------------------------------------- HSO - Handset Order System. A system used to manage handset orders. ---------------------------------------------------------------------- HSP - Home Service Provider. A roaming partner whose customer is roaming on another network. ---------------------------------------------------------------------- HTC - High Tech Computer Corp. A company that designs and manufactures smartphones and other mobile devices. ---------------------------------------------------------------------- ICCID - Integrated Circuit Card Identification. The unique 19- or 20-digit serial number associated with a SIM card. ---------------------------------------------------------------------- IDC - International Discounted Calling. A service providing discounted calling to international destinations. ---------------------------------------------------------------------- IDEN - Integrated Digital Enhanced Network. A wireless technology supporting two-way radio, mobile telephone, messaging, and data services. ---------------------------------------------------------------------- IMEI - International Mobile Equipment Identity. A unique identifier associated with a mobile device, generally consisting of 15 digits. ---------------------------------------------------------------------- IMSI - International Mobile Subscriber Identity. A unique identifier for a mobile subscriber on GSM and related networks. ---------------------------------------------------------------------- IN - Intelligent Network. A telecommunications architecture that separates service intelligence from switching and enables advanced services. ---------------------------------------------------------------------- IN Platform - Intelligent Network Interface Platform. An interface platform that centralizes service intelligence separately from switching functions. ---------------------------------------------------------------------- INS - Intelligent Network Services. Mobile network services that enhance traditional voice and subscriber services. ---------------------------------------------------------------------- INTLROAM - International Roaming. A service allowing customers to use mobile service while traveling outside their home country. ---------------------------------------------------------------------- iOCR - Interval One Call Resolution. A measurement tracking whether customers contact Customer Care again within 48 hours of a previous interaction. ---------------------------------------------------------------------- IPP - In Person Payments. Payments made by customers at a physical location toward their T-Mobile account. ---------------------------------------------------------------------- IREG - International Roaming Expert Group. A group responsible for functional testing of mobile roaming networks. ---------------------------------------------------------------------- ISA - Impaired Service Area. An area experiencing problems with cellular towers or network functionality. ---------------------------------------------------------------------- IVR - Interactive Voice Response. An automated telephone system that provides information or performs actions in response to spoken input or keypad tones. ---------------------------------------------------------------------- JOD - JUMP! on Demand. An upgrade program allowing eligible customers to upgrade devices multiple times within a rolling period. ---------------------------------------------------------------------- JUMP - Just Upgrade My Phone. A T-Mobile upgrade program providing device trade-in and protection-related benefits. ---------------------------------------------------------------------- KBA - Knowledge Base Assessment. A series of questions used to validate a customer's identity during an application process. ---------------------------------------------------------------------- KPI - Key Performance Indicator. A measurable value used to track system performance, traffic, usage, or business performance. ---------------------------------------------------------------------- LAC - Location Area Code. A code uniquely identifying a location area within a public land mobile network. ---------------------------------------------------------------------- LAI - Location Area Identification. An identifier composed of the Mobile Country Code, Mobile Network Code, and Location Area Code. ---------------------------------------------------------------------- LCA - Line Contribution Amount. The amount an eligible line contributes toward the account's current equipment credit limit. ---------------------------------------------------------------------- LCO - Local Calls Only. A calling restriction that permits calls only within the subscriber's local calling area. ---------------------------------------------------------------------- LD - Long Distance. A telephone connection that terminates outside the local calling area where it originated. ---------------------------------------------------------------------- LDI - Liquid Damage Indicator. A device indicator that changes color when exposed to liquid and can be used during warranty evaluation. ---------------------------------------------------------------------- LDN - Last Dialed Number. A telephone feature that allows the last dialed number to be called again. ---------------------------------------------------------------------- LE - Local Exchange. The telephone exchange or switch where subscriber lines terminate. ---------------------------------------------------------------------- LEC - Local Exchange Carrier. A local telephone company responsible for local access and transport services. ---------------------------------------------------------------------- LERG - Local Exchange Routing Guide. A database used by telecommunications carriers for telephone number routing and numbering information. ---------------------------------------------------------------------- LNP - Local Number Portability. The ability to transfer a local telephone number from one carrier to another. ---------------------------------------------------------------------- LP - Language Preference. The customer's preferred language. ---------------------------------------------------------------------- LRN - Local Routing Number. A 10-digit number identifying the network destination or carrier associated with a telephone number for routing purposes. ---------------------------------------------------------------------- LTE - Long Term Evolution. A high-speed wireless telecommunications standard used for mobile voice and data services. ---------------------------------------------------------------------- MBB - Mobile Broadband. Wireless Internet access provided through mobile phones, tablets, modems, and other mobile devices. ---------------------------------------------------------------------- MCC - Mobile Country Code. A numeric code identifying a country in a mobile telecommunications network. ---------------------------------------------------------------------- MCSA - Master Corporate Service Agreement. A master agreement between T-Mobile and a corporation covering wireless products and services. ---------------------------------------------------------------------- MIN - Mobile Identification Number. A number used to identify a mobile unit within a wireless carrier's network. ---------------------------------------------------------------------- MIR - Mail-in Rebate. A discount requiring the customer to submit a rebate by mail to receive the savings. ---------------------------------------------------------------------- MI / MINT - Mobile Internet. A service providing Internet access through a mobile Internet-capable device. ---------------------------------------------------------------------- MMS - Multimedia Messaging Service. A messaging service used to send multimedia content such as pictures and videos. ---------------------------------------------------------------------- MMSC - Multimedia Message Service Center. A network element responsible for storing, routing, translating, and delivering MMS messages. ---------------------------------------------------------------------- MNC - Mobile Network Code. A numeric code identifying a specific mobile network operator within a country. ---------------------------------------------------------------------- MOU - Minutes of Usage. A term used to describe a specific account status involving included or allocated voice minutes. ---------------------------------------------------------------------- MPEC - Maximum Potential Equipment Credit. The maximum potential amount that can be financed through EIP based on credit class and other eligibility factors. ---------------------------------------------------------------------- MPRF - Missing Payment Request Follow-up. A customer-service process for investigating missing airtime payments or correcting deposit errors. ---------------------------------------------------------------------- MR - Maintenance Release. A software update that fixes bugs or adds features. ---------------------------------------------------------------------- MRC - Monthly Recurring Charge. A charge that appears regularly on a customer's bill each month. ---------------------------------------------------------------------- MSC - Mobile Switching Center. A telecommunications switch responsible for processing wireless calls and related services. ---------------------------------------------------------------------- MSC/VLR - Multiple Systems Coupling / Variable Length Record. An IMS-related information management facility allowing geographically separated systems to communicate using variable-length records. ---------------------------------------------------------------------- MSISDN - Mobile Station International Subscriber Directory Number. The telephone number associated with a mobile subscriber, generally represented as a maximum 15-digit number. ---------------------------------------------------------------------- MVNE - Mobile Virtual Network Enabler. A company providing network infrastructure and operational services to MVNOs. ---------------------------------------------------------------------- MVNO - Mobile Virtual Network Operator. A company that purchases network capacity from a carrier and sells mobile service under its own brand. ---------------------------------------------------------------------- MWI - Message Waiting Indicator. A notification indicating that new voicemail messages are available. ---------------------------------------------------------------------- NCM - No Changes Made. A phrase used in account notes when no changes were made to an account. ---------------------------------------------------------------------- NEO - New Employee Orientation. An introductory program covering company culture, benefits, pay, corporate structure, and related information. ---------------------------------------------------------------------- NITZ - Network Identity and Time Zone. A network function that provides a mobile device with operator identity, date, and time-zone information. ---------------------------------------------------------------------- NOC - Network Operations Center. A facility or group of facilities responsible for monitoring and managing a telecommunications network. ---------------------------------------------------------------------- NPA - Numbering Plan Area. The three-digit telephone area code used in the North American Numbering Plan. ---------------------------------------------------------------------- NR - National Retail. A sales channel supporting large retail partners such as Walmart, Sam's Club, Target, and Costco. ---------------------------------------------------------------------- NRC - National Return Center. A T-Mobile operation responsible for receiving and processing returned devices. ---------------------------------------------------------------------- NSF - Non-sufficient Funds. A condition where a payment cannot be processed because the associated bank account lacks sufficient funds. ---------------------------------------------------------------------- NTF - No Trouble Found. A designation applied when a returned device is tested and no malfunction is detected. ---------------------------------------------------------------------- OCA - Outside Collection Agency. An external agency that collects payments on accounts that have been written off. ---------------------------------------------------------------------- OEM - Original Equipment Manufacturer. A company that manufactures hardware or components sold under its own or another company's branding. ---------------------------------------------------------------------- OOW - Out of Warranty. A device problem that is not covered by the applicable warranty. ---------------------------------------------------------------------- OPEX - Operative Expenditures. Expenses associated with the ongoing operation of a business or system. ---------------------------------------------------------------------- OSP - Old Service Provider / Other Service Provider. A service provider other than T-Mobile or the customer's previous provider. ---------------------------------------------------------------------- OTA - Over-the-Air. Wireless transmission of data, software, updates, or other information to a device. ---------------------------------------------------------------------- PAG - Prepaid Activation Gateway. An application server connecting systems involved in T-Mobile prepaid activation, provisioning, usage, and deactivation. ---------------------------------------------------------------------- PAH - Primary Account Holder. The main person listed on an account who is responsible for account changes and charges. ---------------------------------------------------------------------- PBX - Private Branch Exchange. A private telephone switching system used within a business or customer premises to connect internal users and the public telephone network. ---------------------------------------------------------------------- PCC - Personal Coverage Check. A T-Mobile service that provides a map showing cellular coverage and service quality by geographic location. ---------------------------------------------------------------------- PCI Standard - Payment Card Industry Standard. A set of security requirements designed to protect payment-card information. ---------------------------------------------------------------------- PDA - Personal Digital Assistant. A handheld computer capable of providing functions such as organization, communications, and data management. ---------------------------------------------------------------------- PDI - Packet Data Interface. An interface or protocol used for transferring packet-based data over wireless networks. ---------------------------------------------------------------------- PHP - Premium Handset Protection. A service providing extended device protection, including coverage for accidental damage and loss or theft. ---------------------------------------------------------------------- PII - Personally Identifiable Information. Information that can be linked to or used to identify a particular individual. ---------------------------------------------------------------------- PIN - Personal Identification Number. A numeric code used for identification or authentication. ---------------------------------------------------------------------- POC - Point of Contact. A person or organization designated as a contact for resolving questions or problems. ---------------------------------------------------------------------- POIP - Purchase Option Installment Plan. A payment plan allowing customers to pay the purchase-option amount of a leased device in installments. ---------------------------------------------------------------------- POP - Proof of Payment. Evidence that a customer has made a payment. ---------------------------------------------------------------------- POP - Purchase Option Price. The residual amount due to purchase a leased device after the lease payments are completed. ---------------------------------------------------------------------- POS - Point of Sale. A retail system used to process sales, payments, and inventory transactions. ---------------------------------------------------------------------- PP - Price Plan. The cellular service plan to which a subscriber is subscribed, including access charges, features, and usage allowances. ---------------------------------------------------------------------- PPS - Payment Posting System. An internal payment-processing system that sends transactions for processing and creates files used to post payments to the billing system. ---------------------------------------------------------------------- PPU - Primary Place of Use. The main address associated with a customer's Billing Account Number. ---------------------------------------------------------------------- PSD - Packet Switched Data. A communications method in which data is divided into packets and network capacity is shared among users. ---------------------------------------------------------------------- PSTN - Public Switched Telephone Network. The worldwide network of interconnected public telephone systems. ---------------------------------------------------------------------- PUK - PIN Unblocking Key. A numeric code used to unlock a blocked SIM or other protected application. ---------------------------------------------------------------------- QWERTY - QWERTY Keyboard. The standard keyboard layout named after the first six letters on its top letter row. ---------------------------------------------------------------------- RAM - Random Access Memory. Temporary computer memory used to store programs and data currently being used by the processor. ---------------------------------------------------------------------- RIL - Radio Interface Layer. Software that provides an interface between a mobile device's operating system and its radio/baseband hardware. ---------------------------------------------------------------------- RMA - Return Merchandise Authorization. A process or authorization used when returning products for refunds, exchanges, or replacement. ---------------------------------------------------------------------- ROM - Read Only Memory. Non-volatile memory containing data or programming that remains available after power is removed. ---------------------------------------------------------------------- RPPS - Remote Payment and Presentment Service. A service using a reference number to facilitate secure payments through apps, online systems, or stores. ---------------------------------------------------------------------- RSL - Retail Support Line. A Customer Care department supporting T-Mobile's retail sales channels. ---------------------------------------------------------------------- SA - Service Agreement. A contract specifying the services provided by a service provider and their associated costs. ---------------------------------------------------------------------- SAC - Subscriber Acquisition Cost. The average cost of acquiring a new subscriber, including expenses such as advertising, promotions, and sales incentives. ---------------------------------------------------------------------- SAP - Systems, Applications, and Products. Enterprise systems used by T-Mobile for various business processes and support functions. ---------------------------------------------------------------------- SAT - Satisfaction. A measurement reflecting customer satisfaction and the importance assigned to particular factors. ---------------------------------------------------------------------- SCK - Sam's Club Kiosk. A small freestanding T-Mobile retail structure located inside a Sam's Club. ---------------------------------------------------------------------- SD - Storage Devices. Devices used to store data, such as hard drives, CDs, and memory cards. ---------------------------------------------------------------------- SIM - Subscriber Identity Module. A small chip used in mobile devices to store subscriber information and authenticate to cellular networks. ---------------------------------------------------------------------- SITT - Stateside International Talk and Text. A T-Mobile service providing calling and texting to international destinations from the United States. ---------------------------------------------------------------------- SKU - Stock Keeping Unit. A unique inventory identifier used to track products and determine item and pricing information. ---------------------------------------------------------------------- SME - Subject Matter Expert. A person with specialized knowledge or expertise in a particular subject. ---------------------------------------------------------------------- SMHS - Smartphone Mobile Hotspot. A service allowing a smartphone to share its cellular Internet connection with other Wi-Fi devices. ---------------------------------------------------------------------- SMO - Short Message Originated. An SMS message sent from a mobile phone toward the network. ---------------------------------------------------------------------- SMS - Short Message Service. The standard cellular service used for text messaging. ---------------------------------------------------------------------- SMSC - Short Message Service Center. A network element that stores, routes, and delivers SMS messages. ---------------------------------------------------------------------- SIVR - Speech Interactive Voice Response. An automated voice system allowing customers to perform tasks and obtain information using spoken commands. ---------------------------------------------------------------------- SMT - Short Message Terminated. An SMS message delivered to a mobile phone from the network. ---------------------------------------------------------------------- SOC - Service Order Code. A code representing a plan or service provisioned on a customer's account. ---------------------------------------------------------------------- SOM - Sales Operations Manager. A T-Mobile employee responsible for supporting TPR employees and sales operations. ---------------------------------------------------------------------- SSK - Self-Service Kiosk. A public terminal that allows customers to access information and complete transactions without employee assistance. ---------------------------------------------------------------------- SSN - Social Security Number. A unique nine-digit number used by the U.S. government to identify individuals for Social Security and related purposes. ---------------------------------------------------------------------- SUB - Subscriber. A person who has a service agreement with a telecommunications provider. ---------------------------------------------------------------------- TAC - Type Allocation Code. The first eight digits of an IMEI that identify the device model and type under the modern IMEI structure. ---------------------------------------------------------------------- TAP3 - Transferred Account Procedure 3. A standardized system used by mobile operators to exchange roaming billing records and charge roaming customers. ---------------------------------------------------------------------- TBD - To Be Determined / Defined. Used when a date, time, place, person, or other detail has not yet been specified. ---------------------------------------------------------------------- TESA - T-Mobile Electronic Services Agreement. A system used by employees to retrieve historical documents such as receipts, contracts, and EIP agreements. ---------------------------------------------------------------------- TEX - Team of Experts. Dedicated groups of Care representatives assigned to specific groups of customers and responsible for resolving their issues. ---------------------------------------------------------------------- TI / TE - Tax Inclusive / Tax Exclusive. Terms distinguishing plans where taxes and fees are included in the price from plans where they are charged separately. ---------------------------------------------------------------------- TMUS / TMU - T-Mobile USA. An internal acronym referring to entities within the T-Mobile US organization. ---------------------------------------------------------------------- TOM - T-Mobile Order Management. A system used by Telesales and Care to submit new orders and add-a-line orders. ---------------------------------------------------------------------- TPR - T-Mobile Premium Retail. A retail location that exclusively sells T-Mobile service. ---------------------------------------------------------------------- TTY - Text Telephone. A telecommunications device that enables two-way text communication over telephone lines, commonly used by people who are deaf or hard of hearing. ---------------------------------------------------------------------- UAT - User Acceptance Testing. Testing performed by users to determine whether a software system meets requirements before acceptance. ---------------------------------------------------------------------- UCE - Un-carrier Experience. A T-Mobile employee program focused on training and certification around the Un-carrier customer experience. ---------------------------------------------------------------------- UI - User Interface. The part of a software application through which a person interacts with the system. ---------------------------------------------------------------------- UMA - Unlicensed Mobile Access. Technology allowing GSM and GPRS services to be accessed through unlicensed wireless networks such as Wi-Fi. ---------------------------------------------------------------------- USF - Universal Service Fund. A U.S. telecommunications funding system supporting access to communications services, particularly in rural, low-income, and high-cost areas. ---------------------------------------------------------------------- USSD - Unstructured Supplementary Service Data. Short codes used by mobile subscribers to quickly access information and network services. --------------------------------------------------------------------------------------- Charter/Spectrum terms, systems, lingo, blah [your friendly neighborhood net-monopoly] ---------------------------------------------------------------------- ADP - Access your tax statement and W-2 forms. https://login.sso.charter.com/nidp/saml2/idpsend?id=adp ---------------------------------------------------------------------- AbsenceSoft - Accommodation Management Tool https://charter-ss.ess-absencetracker.com/Login?ReturnUrl=%2F ---------------------------------------------------------------------- AbsenceSoft HR - Accommodation Management Tool for HR https://charter.absencetracker.com/Login?ReturnUrl=%2F ---------------------------------------------------------------------- Agent OS - Agent desktop tool for managing customer needs. https://agent-os.prod.portal.charter.com/ ---------------------------------------------------------------------- Agent OS - Spectrum Chat Tool - Spectrum Chat Tool (SCT) used for managing customer needs within Agent OS. https://agent-os.prod.portal.charter.com/?resource=agent-chat-index.html#/ ---------------------------------------------------------------------- Anaqua - Charter Patent Submissions - Charter's portal for submitting Invention Disclosures for consideration by Legal. https://charter.anaqua.com/anaqua/Survey/Survey.aspx?SurveyTemplateId=37 ---------------------------------------------------------------------- Ariba Legacy - Read only access to legacy Contracts and Purchasing system. https://login.sso.charter.com/nidp/saml2/idpsend?id=ariba ---------------------------------------------------------------------- Ariba Realm - Contracts and Non-inventory Purchasing system. https://login.sso.charter.com/nidp/saml2/idpsend?id=aribaapp0018 ---------------------------------------------------------------------- Aspect Workforce - View and manage employee schedules and PTO. https://charter.hosted.aspect-cloud.net/WFO/ ---------------------------------------------------------------------- AuditBoard - Internal Audit tool for requests, audits, & SOX. https://charter.auditboardapp.com/api/v1/sso/saml/login ---------------------------------------------------------------------- BAE Direct Sales - The web-based order submission tool for SMB Direct Sales. https://baedirectsales.spectrum.com/ ---------------------------------------------------------------------- BSAM Request - Intake for biller logins and sales/tech ID numbers. https://tms.corp.chartercom.com/CommitmentTracker ---------------------------------------------------------------------- Benefit Connect - Your go-to resource for all your Charter benefits. https://login.sso.charter.com/nidp/saml2/idpsend?id=BenefitConnect ---------------------------------------------------------------------- BlackLine - Document & verify balance sheet journal entry & task management activities. https://charter.na3.blackline.com/ ---------------------------------------------------------------------- Broadband Labels - Agent tool to access internet and mobile broadband labels to review and send to customers. https://bcl.spectrum.com/ ---------------------------------------------------------------------- CAAT - Customer authentication system. https://custauthentication.spectrum.com/ ---------------------------------------------------------------------- CENS Member Portal - Critical facilities and IT infrastructure event notifications and on-call scheduling. https://login.sso.charter.com/nidp/saml2/idpsend?id=EverbridgeMember ---------------------------------------------------------------------- CSG Citrix - Access to additional ACSR/CSG environments. https://csgwebapps.csgweb.com/Citrix/CSGWebAppsWeb/ ---------------------------------------------------------------------- Callidus - Customer Service - SAP Callidus Cloud - Customer Service https://login.sso.charter.com/nidp/saml2/idpsend?id=SAPCallidusCloud-New-PROD2 ---------------------------------------------------------------------- Callidus - Enterprise Referral Agent - SAP Callidus Cloud - Enterprise Referral Agent. https://login.sso.charter.com/nidp/saml2/idpsend?id=SAPCallidusCloud-Prod3 ---------------------------------------------------------------------- Callidus - Inbound Sales & Customer Solutions - SAP Callidus Cloud - Inbound Sales & Customer Solutions https://login.sso.charter.com/nidp/saml2/idpsend?id=SAPCallidusCloud-New-PROD2 ---------------------------------------------------------------------- Callidus - Right Of Entry - SAP Callidus Cloud - Right Of Entry. https://login.sso.charter.com/nidp/saml2/idpsend?id=SAPCallidusCloud-Prod3 ---------------------------------------------------------------------- Callidus - Sales & Marketing - Stores, Direct Sales, Multi-Tenant Sales, Telesales. https://login.sso.charter.com/nidp/saml2/idpsend?id=SAPCallidusCloud-Prod ---------------------------------------------------------------------- Callidus - Spectrum Business / Mid-Market & Large Business - SAP Callidus Cloud - Mid-Market & Large Business. https://login.sso.charter.com/nidp/saml2/idpsend?id=SAPCallidusCloud-Prod3 ---------------------------------------------------------------------- Callidus - Spectrum Business / Small Business - SAP Callidus Cloud - Spectrum Business & Small Business. https://0168.callidusondemand.com/SalesPortal/#!/ ---------------------------------------------------------------------- Callidus - Spectrum Reach - SAP Callidus Cloud - Spectrum Reach. https://login.sso.charter.com/nidp/saml2/idpsend?id=SAPCallidusCloud-Prod3 ---------------------------------------------------------------------- Callidus - Community Solutions - SAP Callidus Cloud - Community Solutions https://login.sso.charter.com/nidp/saml2/idpsend?id=SAPCallidusCloud-New-PROD2 ---------------------------------------------------------------------- Calls Offered Comparison Report - East - Calls Offered Comparison Report for NCE Users. https://cct-coc-reporting.est.k8s.prod.comm.spctrm.net/ ---------------------------------------------------------------------- Calls Offered Comparison Report - West - Calls Offered Comparison Report for NCW Users. https://cct-coc-reporting.wst.k8s.prod.comm.spctrm.net/ ---------------------------------------------------------------------- Chalk - Confluence is a collaboration wiki tool used to help teams to collaborate. https://chalk.charter.com/index.action ---------------------------------------------------------------------- Charter Education Benefit - Debt-free education powered by Guild. http://redirect.guildeducation.com/login?connection=Charter ---------------------------------------------------------------------- Charter Hire - Applicant Tracking & Onboarding Platform https://charter.icims.com ---------------------------------------------------------------------- Charter Time - Access timekeeping, PTO, & more. Charter Time replaced Kronos on Sept. 30. https://chartercomm-sso.prd.mykronos.com/ ---------------------------------------------------------------------- Charter Vendor Portal - The Charter Vendor Portal will automate supplier onboarding and management, vendor data cleansing and risk management. https://charter.apexportal.net/saml/sso.aspx ---------------------------------------------------------------------- Client Services Console - Enterprise tool used to Create Cases, View Billing, Salesforce Records and Remedy Tickets. https://remedy.chtrse.com/forms/ars/ECS%3AConsole/NewMain/?cacheid=2d956944 ---------------------------------------------------------------------- CoPilot Residential - Knowledge articles to support Residential customers. https://charterukm.custhelp.com/ ---------------------------------------------------------------------- CoPilot Small Business - Knowledge articles to support Spectrum Business customers. https://charterukmsmb.custhelp.com/ ---------------------------------------------------------------------- CoPilot Mid-Market Large Business - Knowledge articles to support Spectrum Business customers. https://charterukment.custhelp.com/ ---------------------------------------------------------------------- CoStar - Real Estate Management software supporting various aspects of Charter's Corporate Real Estate services including Lease Administration, Portfolio Management, Transaction Management, and Lease Accounting. https://login.sso.charter.com/nidp/saml2/idpsend?id=CoStarRealEstate ---------------------------------------------------------------------- Competitive Edge Tool - Provides Residential and SMB users with verified competitor offer-related information. https://cat-portal.prod.portal.charter.com ---------------------------------------------------------------------- Competitive Intelligence App - Competitive intelligence, news and analysis. https://charter.onetouchintelligence.com/ ---------------------------------------------------------------------- Conflict of Interest Disclosure - The conflict of interest (COI) disclosure portal is where employees can self-disclose potential conflicts of interest for review by Corporate Compliance, business leadership, and HR. As of July 2026, COI disclosures are no longer submitted through Ethics Line. https://charter.gan-compliance.com/recipient/welcome ---------------------------------------------------------------------- Corportal Lead Tracker - Customer Service Lead line call tracking tool. https://corportal.spctrm.net/lead-tracker/#/trackers ---------------------------------------------------------------------- Corportal Performance Management - Coaching and Scorecards to manage Performance Scores and Career Progression. https://corportal.spctrm.net/team-performance ---------------------------------------------------------------------- Direct Sales - Resi Direct Sales Reps to enter work orders for customers. https://directsales.spectrum.com/ ---------------------------------------------------------------------- Docusign - Send documents for electronic signature https://account.docusign.com/#/password ---------------------------------------------------------------------- EPRS - Used to create and approve ISP purchase orders. https://eprs.awas.corp.chartercom.com/ ---------------------------------------------------------------------- ESSO Portal - A portal listing some ESSO enabled applications. https://login.sso.charter.com/nidp/portal ---------------------------------------------------------------------- ETS Studio 2.0 - The Enterprise Telephony Management system. https://ets.spctrm.net ---------------------------------------------------------------------- Enterprise Tracker - Enterprise sales and call tracking system. https://enterprise-tracker.k8s.prod.desk.spctrm.net/#/trackers ---------------------------------------------------------------------- Envoy - Cloud-based registration and management tool to pre-register visitors and send invitations. https://app.envoy.com/a/saml/auth/20971 ---------------------------------------------------------------------- Ethics Line Convercent - Anonymously report illegal, unethical and/or improper conduct. https://launcher.myapps.microsoft.com/api/signin/ 1bf996ff-e79d-4f87-866b-36758475e2c9?tenantId=c921337c-1160-432a-b079- 805f59112843 ---------------------------------------------------------------------- Ethics Line Investigations - Tool for investigation teams to receive, create, perform, and manage investigations. https://charter.gan-compliance.com/ ---------------------------------------------------------------------- Ethics Line Reports - Anonymously report illegal, unethical and/or improper conduct. https://charter.gan-compliance.com/p/Case?locale=en-US ---------------------------------------------------------------------- FM Interact - Application to submit space requests and move requests. https://login.sso.charter.com/nidp/saml2/idpsend?id=FMSystems ---------------------------------------------------------------------- FTE Contractor Conversion Reference Guide - FTE Contractor Conversion Reference Guide https://charter.bravais.com/document/295596/preview ---------------------------------------------------------------------- Fieldglass - Tool used to hire, track, onboard, manage and offboard contractors. https://chtr.us.fieldglass.cloud.sap/SSOLogin?TARGET=company%3DCHTR ---------------------------------------------------------------------- Franchise Reform - Go-to-source for Charter franchise information, including master list of franchises, legal agreement questionnaires and in-kind services https://franchisereform.corp.chartercom.com ---------------------------------------------------------------------- Fusion - Houses all of our Disaster Recovery and Business Continuity Plans. https://login.sso.charter.com/nidp/saml2/idpsend?id=fusion ---------------------------------------------------------------------- FUSION SDPe - Fallout UI & System Integration for Order Navigation. https://fusion.prod.sdp-sa.spectrum.net/fusion ---------------------------------------------------------------------- Gateway Channel Lineup - Channel lineup comparison tool for Sales. https://gateway.corp.chartercom.com/static/channel-lineup-utility/current/ ---------------------------------------------------------------------- I-9 Administration - HireRight tool for I-9 Administrators to complete I-9 Section 2, E-Verify, and Reverification. https://ows01.hireright.com/sso/screening_manager?company=CHRT001 ---------------------------------------------------------------------- ICE - Cox Agent desktop tool for sales and retention https://ice.corp.cox.com/ice ---------------------------------------------------------------------- ICOMS - BHN - Access to BHN markets production environments. http://billing1.bhn.net/LegaSuite/lbhnprd.html ---------------------------------------------------------------------- ICOMS - National - Access to National production environment. http://prvpas2f.twcable.com/jwalk/icomsxsnbc.html ---------------------------------------------------------------------- ICOMS BHN Training - Access to BHN markets training environments. http://billingdev.bhn.net/legasuite/lbhnqa.html ---------------------------------------------------------------------- Ideagen - IDEAGEN is our Environmental, Health & Safety IT system designed as a one stop shop to; report/investigate incidents and complete audits/inspections. https://spectrumehs.processmap.com/home ---------------------------------------------------------------------- iManage - A document and file management platform. https://charter.imanage.work/ ---------------------------------------------------------------------- Invention Disclosure - Charter's portal for submitting Invention Disclosures for consideration by Legal. https://charter.anaqua.com/anaqua/Survey/Survey.aspx?SurveyTemplateId= 37#SurveySection343 ---------------------------------------------------------------------- IT Support Portal - Cherwell - The central portal through which to request assistance from IT. https://charter.cherwellondemand.com/CherwellPortal ---------------------------------------------------------------------- JIRA - This software is used for bug tracking, issue tracking, and project management. https://jira.charter.com/ ---------------------------------------------------------------------- LUI - Lead User Interface - LUI application is used by sales support to handle Buyflow Automation Fallout orders. https://lui.chartercom.com/lui/home/leadSearch ---------------------------------------------------------------------- Learning Central - Access Learning, manage your development, and grow your career. https://login.sso.charter.com/nidp/saml2/idpsend?id=lmscornerstone ---------------------------------------------------------------------- Legacy ETS Studio - The Legacy Enterprise Telephony Management system. https://ets.twcable.com/ ---------------------------------------------------------------------- Legal Tracker - Charter's legal e-billing and matter management platform. https://us.legaltracker.thomsonreuters.com/Tracker/Login/CiamLogin/ ---------------------------------------------------------------------- Lighthouse - Charter's HFC Monitoring and Maintenance workforce application. https://lighthouse.charter.com/#/login ---------------------------------------------------------------------- Magnit - Cox application for tracking construction, SOW activities and contingent labor https://login.workforcelogiq.com/authorize?response_type=code&scope= openid%20profile&client_id=PLeX06X6a6fAjrV5MJ2OscNVBp1k6mQ9& redirect_uri=https://us.workforcelogiq.com/ZCW/SSO/ExternalLoginAuth0& connection=CharterCommunications-Prod-US ---------------------------------------------------------------------- mySedgwick - Sedgwick https://login.sso.charter.com/nidp/saml2/idpsend?id=sedgwickcms ---------------------------------------------------------------------- Online Store Portal - Spectrum Store Operational processes repository. https://charter.bravais.com/document/179043/preview ---------------------------------------------------------------------- Outlook - Portal for accessing your Charter email. https://outlook.office365.com/ ---------------------------------------------------------------------- PS Finance - PeopleSoft Financials http://www05.twcable.com/psp/fiprd/EMPLOYEE/ERP/?cmd=logout ---------------------------------------------------------------------- Password Help - Manage network accounts, reset/change passwords or activate a new account. https://passwordhelp.charter.com ---------------------------------------------------------------------- People Central - HR & Payroll Platform https://fa-exmm-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/faces/FuseWelcome ---------------------------------------------------------------------- PeopleSoft (View Only) - Controls everything HR / payroll and benefit related to the employee. https://hcm.twcable.com/psc/hrprd/EMPLOYEE/HRMS/c/NUI_FRAMEWORK.PT_ LANDINGPAGE.GBL ---------------------------------------------------------------------- Power BI - Business Intelligence tool for data visualization and analysis. https://app.powerbi.com/home?experience=power-bi ---------------------------------------------------------------------- Q-Matic - In-store queuing system that supports online reservations and SMS text notifications. https://storeqm.corp.chartercom.com ---------------------------------------------------------------------- Quality Central - Behavioral coaching scorecard & coaching packages. https://apct01.nxondemand.com/NxIA/Portal/Login.aspx ---------------------------------------------------------------------- Quality Central Spectrum Enterprise - Behavioral coaching scorecards for Enterprise Client Services and Enterprise Technical Support. https://apcse01.nxondemand.com/NxIA/Portal/Evaluations/team/Dashboard.aspx ---------------------------------------------------------------------- Qvidian - Proposal management tool that enables the creation of high-quality proposals. https://login.sso.charter.com/nidp/saml2/idpsend?id=Qvidian ---------------------------------------------------------------------- Reference Data Management - View reference data mappings, billing request forms, and data change requests. https://datastandards.corp.chartercom.com/mdm ---------------------------------------------------------------------- Remedy - Incident, Change ticket, and CMDB management for Network Operations. https://cars-web-usr.corp.chartercom.com/arsys/shared/login.jsp?/arsys/ ---------------------------------------------------------------------- Sales Helpdesk Console - Sales Helpdesk serves as the "Single Front Door" for client issues that require engagement from the Operations Team, encompassing Order Operations, Service Delivery, Care, and Technical Support. Recognizing that post-sale, non-sales-related client issues can divert attention from critical revenue-generating activities, the SHD efficiently forwards these issues to the correct fix agencies to manage until resolution. https://remedy.chtrse.com/saleshd ---------------------------------------------------------------------- Salesforce BHN - Read-only legacy BHN Spectrum Business lead management system. https://login.salesforce.com/ ---------------------------------------------------------------------- Salesforce Enterprise - Spectrum Business lead management system. https://login.sso.charter.com/nidp/saml2/idpsend?id=EOM ---------------------------------------------------------------------- Salesforce SMB - Spectrum Business lead management system. https://login.sso.charter.com/nidp/saml2/idpsend?id=salesforce ---------------------------------------------------------------------- SAP - Accounting, Bus Planning, Projects, Capital, Procurement, Contracts, Supply Chain Mgmt. https://ep1.charter.com/ ---------------------------------------------------------------------- SARP - Sales leaders and sellers can view sales data via dashboards, call-to-action alerts and other data. https://bi.corp.chartercom.com/MicroStrategy/servlet/mstrWeb?Server= NCEPNBIMSPA0003&Project=Enterprise+SARP&Port=34952&evt=2048001&src= mstrWeb.2048001&documentID=762D386C4787AF97568B65B6AB50F9AD& currentViewMedia=1&visMode=0 ---------------------------------------------------------------------- SARP for VPs and Above - VPs and above can view sales data via dashboards, call-to-action alerts and other data. https://bi.corp.chartercom.com/MicroStrategy/servlet/mstrWeb?Server= NCEPNBIMSPA0003&Project=Enterprise+SARP&Port=34952&evt=2048001&src= mstrWeb.2048001&documentID=34DC76674A4C77861D0472BBAF82B479& currentViewMedia=1&visMode=0 ---------------------------------------------------------------------- SCS Salesforce - Spectrum Community Solutions Salesforce CRM System. https://login.sso.charter.com/nidp/saml2/idpsend?id=SCSSalesforce ---------------------------------------------------------------------- Scope - Scope is Charter's CPE diagnostic tool for every modem in the company. https://scope.charter.com/ ---------------------------------------------------------------------- ShowSeeker Pilot - Spectrum Reach schedule and order management application. https://spectrumreach.showseeker.com/ ---------------------------------------------------------------------- SmartMove Connect - Identify an out-of-footprint customer's new provider. https://www.smartmoveconnect.com/go/spectrum? ---------------------------------------------------------------------- Smartsheet - Work automation and collaboration platform built for dynamic work execution. https://app.smartsheet.com/b/orgsso/12C0A5C30D43A007605259FDBEB4BD9A ---------------------------------------------------------------------- Spark - Spark Employee Recognition https://charter.achievers.com/ ---------------------------------------------------------------------- Spectrum Chat Tool (SCT) - Customer-facing chat platform with self-service chatbot. (Does not have Agent OS integration) https://login.sso.charter.com/nidp/saml2/idpsend?id=asapp ---------------------------------------------------------------------- Spectrum Entitlements Tool - Resi/SMB Current Lineup - Compare With Standard Video Packages. https://ui.specnav.spectrum.net/tools/SpectrumEntitlementsTool ---------------------------------------------------------------------- SpectrumGPT - SpectrumGPT is a platform created to empower our employees with the ability to utilize Generative AI's potential to improve their productivity while maintaining the security of Spectrum's data. SpectrumGPT has a strong enablement design philosophy, allowing teams to rapidly develop their own AI powered application. https://www.spectrum-gpt.spectrum.net/ ---------------------------------------------------------------------- Spectrum Merch - Online store to purchase company branded merchandise. https://login.sso.charter.com/nidp/saml2/idpsend?id=SpectrumEmployeeStore ---------------------------------------------------------------------- Spectrum Mobile Agent Dashboard - Dashboard for Spectrum Mobile Agents https://sharepoint.charter.com/ops/CC/APBOperations/MobileHomePage/ SitePages/Home.aspx ---------------------------------------------------------------------- Spectrum PRISM - The core construction management application for all the company's HFC plant. https://prism.charter.com/prism/prism-welcome.action ---------------------------------------------------------------------- Spectrum Reach Salesforce - Spectrum Reach Salesforce CRM system. https://login.sso.charter.com/nidp/saml2/idpsend?id=reach ---------------------------------------------------------------------- Symantec VIP - Symantec VIP https://vipselfreg.charter.com/vipssp/ ---------------------------------------------------------------------- T&E on Concur - Charter's online travel and expense management tool. https://login.sso.charter.com/nidp/saml2/idpsend?id=concur ---------------------------------------------------------------------- TMS - A web-based application used to manage and track work items. https://tms.corp.chartercom.com/ ---------------------------------------------------------------------- UXID (Unique Cross Reference ID) - Cross reference management for user accounts in billing systems. https://uxid.corp.chartercom.com/ ---------------------------------------------------------------------- Unified Case Management (UCM) - The enterprise level customer oriented ticketing and work management platform. https://ucm.chartercom.com/SPA/ ---------------------------------------------------------------------- Varonis - Used to request access to network folders and Active Directory groups https://varonis.corp.chartercom.com/DP/ ---------------------------------------------------------------------- View Plus Invoice Viewer - Spectrum Business BRM Biller Invoice Viewer https://login.sso.charter.com/nidp/saml2/idpsend?id=ViewPlus ---------------------------------------------------------------------- Visium Emulator - Training tool designed for the IP Gateway - Channel Manager App. http://demo.ipgateway.spectrum.atx.com/ ---------------------------------------------------------------------- Visium Manager - Manage and troubleshoot IP Gateway Video Devices. https://charter.visium.atx.com/m/ ---------------------------------------------------------------------- Waypoint Service Portal - The central portal through which to request assistance. https://charter-amc.ivanticloud.com/ ---------------------------------------------------------------------- Welcome - A Spectrum Business content development & collaboration tool. https://accounts.newscred.com/login ---------------------------------------------------------------------- Whiteboard - Notification system that reports outages, system down events and instructions. https://whiteboard.spctrm.net/ *********************************************************** * Spectrum clusters, AWS teams, etc etc, just for funzies * *********************************************************** ======================================================================== SETTINGS ======================================================================== Account ID: 326318567399 Account Name: SETTINGS Regions: us-east-1 Status: active Created At: 2026-04-30T17:22:12.140Z Scanned At: 2026-09-23T14:01:49.896Z Has Scan Data: true ---------------------------------------------------------------------- EKS CLUSTERS ---------------------------------------------------------------------- settings-dev-legacy-blue - Version: 1.33 | Region: us-east-1 | End of Standard Support: 2026-07-28 | Monthly Surcharge: 432 ---------------------------------------------------------------------- settings-dev-nonsf-135 - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- settings-dev-vse-133 - Version: 1.33 | Region: us-east-1 | End of Standard Support: 2026-07-28 | Monthly Surcharge: 432 ---------------------------------------------------------------------- vse-settings-135-blue - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- COST REPORT ---------------------------------------------------------------------- Current Month (August 2026): 17456.95 Last Month (July 2026): 14771.21 Total Change: +2685.74 ---------------------------------------------------------------------- ======================================================================== AIS ======================================================================== Account ID: 778563706402 Account Name: AIS Regions: us-east-1 Status: active Created At: 2026-04-30T19:43:37.060Z Scanned At: 2026-09-23T14:01:58.672Z Has Scan Data: true ---------------------------------------------------------------------- EKS CLUSTERS ---------------------------------------------------------------------- vse-aisdev-134-blue - Version: 1.34 | Region: us-east-1 | End of Standard Support: 2026-11-01 | Monthly Surcharge: 0 ---------------------------------------------------------------------- vse-aisdev-134-green - Version: 1.34 | Region: us-east-1 | End of Standard Support: 2026-11-01 | Monthly Surcharge: 0 ---------------------------------------------------------------------- COST REPORT ---------------------------------------------------------------------- Current Month (August 2026): 3561.27 Last Month (July 2026): 4698.83 Total Change: -1137.56 ---------------------------------------------------------------------- ======================================================================== IPVS ======================================================================== Account ID: 773343127837 Account Name: IPVS Regions: us-east-1 Status: active Created At: 2026-04-30T20:56:34.066Z Scanned At: 2026-09-23T14:02:04.982Z Has Scan Data: true ---------------------------------------------------------------------- EKS CLUSTERS ---------------------------------------------------------------------- vse-ipvs-blue-135 - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- COST REPORT ---------------------------------------------------------------------- Current Month (August 2026): 6432.28 Last Month (July 2026): 5242.23 Total Change: +1190.05 ---------------------------------------------------------------------- ======================================================================== BEST ======================================================================== Account ID: 094285277765 Account Name: BEST Regions: us-east-1 Status: active Created At: 2026-04-30T17:12:52.472Z Scanned At: 2026-09-23T14:02:21.991Z Has Scan Data: true ---------------------------------------------------------------------- EKS CLUSTERS ---------------------------------------------------------------------- best-eks-capiv5-133 - Version: 1.33 | Region: us-east-1 | End of Standard Support: 2026-07-28 | Monthly Surcharge: 432 ---------------------------------------------------------------------- best-nonspecflow-131 - Version: 1.33 | Region: us-east-1 | End of Standard Support: 2026-07-28 | Monthly Surcharge: 432 ---------------------------------------------------------------------- best-nonspecflow-dev - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- vse-search-blue-135 - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- vse-tve-blue-135 - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- COST REPORT ---------------------------------------------------------------------- Current Month (August 2026): 10293.02 Last Month (July 2026): 11294.63 Total Change: -1001.61 ---------------------------------------------------------------------- ======================================================================== LANTERN ======================================================================== Account ID: 518080183623 Account Name: LANTERN Regions: us-east-1 Status: active Created At: 2026-04-30T20:54:08.512Z Scanned At: 2026-09-23T14:02:27.342Z Has Scan Data: true ---------------------------------------------------------------------- EKS CLUSTERS ---------------------------------------------------------------------- vse-lntrn-135-blue - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- COST REPORT ---------------------------------------------------------------------- Current Month (August 2026): 6059.90 Last Month (July 2026): 9289.05 Total Change: -3229.15 ---------------------------------------------------------------------- ======================================================================== MAC ======================================================================== Account ID: 954112796334 Account Name: MAC Regions: us-east-1 Status: active Created At: 2026-04-30T20:49:30.814Z Scanned At: 2026-09-23T14:02:36.169Z Has Scan Data: true ---------------------------------------------------------------------- EKS CLUSTERS ---------------------------------------------------------------------- vse-macdev-135 - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- vse-macdev-135-b - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- COST REPORT ---------------------------------------------------------------------- Current Month (August 2026): 8634.08 Last Month (July 2026): 8344.31 Total Change: +289.77 ---------------------------------------------------------------------- ======================================================================== METADATA ======================================================================== Account ID: 117526181497 Account Name: METADATA Regions: us-east-1 Status: active Created At: 2026-04-30T19:54:45.328Z Scanned At: 2026-09-23T14:02:50.334Z Has Scan Data: true ---------------------------------------------------------------------- EKS CLUSTERS ---------------------------------------------------------------------- vse-epgs-135-blue - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- vse-is-135-blue - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- vse-xr-134-blue - Version: 1.34 | Region: us-east-1 | End of Standard Support: 2026-11-01 | Monthly Surcharge: 0 ---------------------------------------------------------------------- COST REPORT ---------------------------------------------------------------------- Current Month (August 2026): 8290.08 Last Month (July 2026): 10792.47 Total Change: -2502.39 ---------------------------------------------------------------------- ======================================================================== NNS ======================================================================== Account ID: 060393040370 Account Name: NNS Regions: us-east-1 Status: active Created At: 2026-04-30T17:21:56.899Z Scanned At: 2026-09-23T14:02:58.364Z Has Scan Data: true ---------------------------------------------------------------------- EKS CLUSTERS ---------------------------------------------------------------------- multiview-dev-blue-v135 - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- vse-nns-135-blue - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- COST REPORT ---------------------------------------------------------------------- Current Month (August 2026): 12210.47 Last Month (July 2026): 12889.72 Total Change: -679.25 ---------------------------------------------------------------------- ======================================================================== ENTITLEMENTS ======================================================================== Account ID: 288310299921 Account Name: ENTITLEMENTS Regions: us-east-1 Status: active Created At: 2026-04-30T20:45:52.688Z Scanned At: 2026-09-23T14:03:14.559Z Has Scan Data: true ---------------------------------------------------------------------- EKS CLUSTERS ---------------------------------------------------------------------- vse-ent-blue - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- COST REPORT ---------------------------------------------------------------------- Current Month (August 2026): 16341.41 Last Month (July 2026): 19345.74 Total Change: -3004.33 ---------------------------------------------------------------------- ======================================================================== MARS ======================================================================== Account ID: 294709390244 Account Name: MARS Regions: us-east-1 Status: active Created At: 2026-04-30T17:21:17.513Z Scanned At: 2026-09-23T14:03:26.681Z Has Scan Data: true ---------------------------------------------------------------------- EKS CLUSTERS ---------------------------------------------------------------------- vse-mars-eks-135 - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- COST REPORT ---------------------------------------------------------------------- Current Month (August 2026): 29446.29 Last Month (July 2026): 19860.14 Total Change: +9586.15 ---------------------------------------------------------------------- ======================================================================== LINEUPS ======================================================================== Account ID: 898826639843 Account Name: LINEUPS Regions: us-east-1 Status: active Created At: 2026-04-30T17:21:36.615Z Scanned At: 2026-09-23T14:03:33.835Z Has Scan Data: true ---------------------------------------------------------------------- EKS CLUSTERS ---------------------------------------------------------------------- lineups-dev-blue-v135 - Version: 1.35 | Region: us-east-1 | End of Standard Support: N/A | Monthly Surcharge: 0 ---------------------------------------------------------------------- COST REPORT ---------------------------------------------------------------------- Current Month (August 2026): 12713.15 Last Month (July 2026): 13198.53 Total Change: -485.38 ----------------------------------------------------------------------